Fleet Coach - Hyderabad

Zippee; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Zippee is seeking energetic Fleet Coaches - Last Mile to join our Quick Commerce Operations team in Hyderabad. This role requires sourcing and managing delivery riders, training them, and effectively handling grievances.

The ideal candidate should have 2-6 years of experience in operations and team management. A graduate degree is necessary, along with skills in data management using MS Excel and Google Sheets. This position offers a chance to be part of a leading logistics platform in India.

Qualifications

• 2-6 years of Operations/Last-Mile experience at Quick Commerce, courier, or logistics companies.
• Graduate level education or above.
• Experience in team management and stakeholder management.

Responsibilities

• Source and manage delivery riders vendors, track performance, and handle grievances.
• Reduce rider turnover and meet delivery SLA goals.
• Manage volume increases, rider payments, and customer complaints.
• Prepare data using MS Excel and Google Sheets.

Skills

Operations/Last-Mile experience

Team management

Stakeholder management

Independent decision-making

Education

Graduate level education or above

Tools

MS Excel

Google Sheets

Job description

About Zippee

Zippee is building India’s #1 Quick Commerce Logistics for consumer brands. Brands connect their online store to Zippee in just a few clicks and can kickstart 30‑Minute, 120‑Minute, or Same‑Day delivery for customers via our dark store network across India. Our team includes former employees from Retention Science, Oracle SCM, Zomato, and academia such as Hindu College, BITS Pilani, and the University of Southern California. We are backed by VCs and founders of India’s largest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

We’re looking for energetic and qualified Fleet Coaches - Last Mile to join our Quick Commerce Operations team across Hyderabad. If you have a good network of 2W & 3W delivery partners across various zones in Mumbai, this is your opportunity to join India’s leading quick commerce logistics platform. You must be based in Manikonda – Hyderabad or nearby locations.

Roles & Responsibilities

• Sourcing & Managing Delivery Riders Vendors: source riders via personal and vendor networks, train, track performance, and handle grievances/issues.
• Team Management: reduce rider turnover and meet delivery SLA goals.
• Handling Issues: manage volume increases, rider payments, and customer complaints in real-time.
• MIS/Data Management: prepare data using MS Excel and Google Sheets.

Qualifications

• 2‑6 years of Operations/Last‑Mile experience at Quick Commerce, courier, or logistics companies.
• Graduate level education or above.
• Team management, stakeholder management, and independent decision‑making experience are a must.
• Must have an owner’s mindset; we are looking for owners, not employees.