Fleet Manager For Last mile- Delivery riders

Mishita Enterprises; Pune District; On-site; INR 350,000 - 600,000; Full time

Job summary

Mishita Enterprises in Pune is seeking a proactive Fleet Operations professional to build and manage a delivery fleet, ensuring smooth execution of client requirements. You will deploy riders, monitor attendance, plan manpower, coordinate salaries, and resolve issues to maintain service levels.

The role requires strong Excel skills, rider onboarding expertise, and the ability to work under pressure, with Hindi/Marathi language preference.

Qualifications

• Experience in fleet operations and rider management.
• Proficient in Excel, Google Sheets, email and WhatsApp.
• Ability to manage high-pressure daily operations.
• Excellent follow-up and problem-solving skills.
• Hindi and Marathi language skills preferred.
• Experience in courier/logistics or last-mile delivery preferred.

Responsibilities

• Drive rider hiring and onboarding through multiple sourcing channels to meet manpower requirements.
• Coordinate daily rider deployment per client delivery needs.
• Ensure timely closure of manpower requirements for active clients.
• Handle rider onboarding, documentation and daily hygiene.
• Manage rider attendance, punctuality and daily reporting.
• Monitor rider productivity, order execution and service quality.
• Resolve rider-related issues such as absenteeism, salary concerns and disputes.
• Coordinate salary inputs, payouts and attendance records.
• Maintain strong follow-up with riders for smooth execution.
• Bridge between clients, riders and internal operations team.
• Track operational MIS through Excel and prepare daily reports.
• Resolve customer complaints and delivery escalations quickly.
• Support in building a stable rider ecosystem for long-term operations.

Skills

Fleet operations

Rider management

Delivery operations

Excel & Sheets

Communication

High-pressure ops

Hindi/Marathi

Tools

WhatsApp

Job description

Role Overview

We are looking for a highly proactive Fleet Operations professional who can build and manage delivery fleet and ensure smooth execution of client delivery requirements on a daily basis. The role involves rider deployment, attendance monitoring, manpower planning, salary coordination, issue resolution, and maintaining strong service levels for clients.

Key Responsibilities

• Drive rider hiring and fleet onboarding through multiple sourcing channels including personal networks, job portals, field recruiters, local references, vendor partners, and market activations to consistently fulfill delivery manpower requirements
• Coordinate daily rider deployment as per client delivery requirements to fulfil vacancies
• Ensure timely closure of manpower requirements for active clients
• Handle rider onboarding, documentation, and daily operational hygiene
• Manage rider attendance, punctuality, discipline, and daily reporting
• Monitor rider productivity, order execution, and service quality
• Resolve rider-related issues such as absenteeism, salary concerns, disputes, and performance gaps
• Coordinate salary inputs, payouts, incentives, and attendance records
• Maintain strong follow-up with riders to ensure smooth delivery execution
• Act as the bridge between clients, riders, and internal operations team
• Track operational MIS through Excel and prepare daily reports
• Ensure customer complaints / delivery escalations are resolved quickly
• Support in building a stable rider ecosystem for long-term operations

Required Skills

• Strong experience in fleet operations / rider management / delivery operations and rider hiring
• Good command over Excel, Google Sheets, email, and WhatsApp communication
• Ability to manage high-pressure daily operations
• Strong follow-up and problem-solving ability
• Hindi and Marathi speaking is preferable
• Experience in courier, logistics, quick commerce, or last-mile delivery preferred