Field Service Engineer - Gujarat

Carestream Health India Pvt. Ltd.; Ahmedabad District; Sur place; INR 400 000 - 800 000; Plein temps

Résumé du poste

A leading medical equipment company in India seeks a Field Service Engineer to achieve customer satisfaction through high-quality service. This role involves installation, troubleshooting, and maintenance of complex systems. The ideal candidate will have a Bachelor's degree in Engineering, 2-5 years of field service experience, and strong communication skills. Extensive travel is expected as part of the job, with a focus on delivering innovative solutions and maintaining client relationships.

Qualifications

• Minimum 2-3 years of field service experience in medical equipment or diagnostic imaging.
• Strong understanding of LAN, Windows OS, networking, and MS Office tools.
• Willingness to travel extensively as per role requirements.

Responsabilités

• Ensure compliance with service delivery processes for effective execution.
• Lead installation and implementation of assigned systems.
• Resolve complex technical problems and implement cost-effective solutions.
• Support service sales initiatives to achieve sales targets.

Connaissances

Field service experience

Communication skills

Problem-solving mindset

Technical knowledge of electromechanical systems

Ability to work independently

Strong hands-on experience in troubleshooting

Formation

Bachelor’s degree in Biomedical, Electronics or Electrical Engineering

Technical Diploma

Description du poste

Job Summary

The Field Service Engineer (FSE) is responsible for achieving customer satisfaction by delivering timely and high-quality service and supporting revenue generation for the organization. The role involves installation, configuration, troubleshooting, and repair of products and systems purchased by customers, along with resolving complex technical issues.

Responsibilities

• Ensure full compliance with service delivery processes for effective and efficient execution.
• Lead installation, implementation, and demonstration of assigned systems. Manage the complete lifecycle of installed systems.
• Perform corrective maintenance and complete preventive maintenance (PM) schedules within the defined timeline.
• Resolve complex technical problems and implement innovative, cost-effective solutions.
• Provide support and coordination for Carestream-installed equipment in collaboration with channel partners.
• Support service sales initiatives and contribute to achieving service sales targets.
• Assist in spare parts sales and promote system upgrade opportunities to customers.
• Ensure accurate and timely reporting of technical and administrative data (calls, PM, FCO, installations) through internal systems.
• Handle parts and test instruments responsibly; return all parts with proper documentation.
• Manage customer overdue collections as required.
• Close service calls promptly, logging accurate expenses and man-hours using C4C software.
• Drive contract capture rates and renewals for channel-managed services.
• Use calibrated tools and instruments per standards.
• Complete all role-mapped training within assigned deadlines.
• Strive for excellence in every customer interaction to ensure customer delight.
• Participate and implement customer satisfaction enhancement programs.
• Escalate issues to technical specialists when necessary and collaborate for resolution.
• Manage key customer accounts to maintain high satisfaction levels.
• Build strong relationships and effective communication with both channels and sales teams.
• Mentor and support channel engineers in resolving technical issues.
• Monitor and verify the quality of work performed by channel partners.
• Continuously upgrade knowledge and skills related to products and processes.
• Complete mandatory training modules mapped to the role within stipulated timelines.

Required Education, Experience & Skills

• Bachelor’s degree in engineering (Biomedical, Electronics, or Electrical Engineering) OR a relevant Technical Diploma.
• Minimum 2-3 years of field service experience, preferably in medical equipment or diagnostic imaging.
• Proven ability to work independently in field-based roles and Strong hands‑on experience with installation, troubleshooting, and preventive maintenance.
• Solid understanding of LAN, Windows OS, networking, and MS Office tools.
• Basic familiarity with medical IT protocols like DICOM, HL7, HIPAA.
• Technical knowledge of electromechanical and electronic systems.
• Strong communication and interpersonal skills.
• Ability to prioritize under pressure and adapt to irregular work hours.
• Willingness to travel extensively as per role requirements.
• Physically capable of performing moderate to difficult field tasks.
• Responsible for complete life‑cycle service of high‑tech diagnostic imaging equipment.

Desired Education, Skills & Experience

• Bachelor’s degree in biomedical, Electronics, or Electrical Engineering.
• 3–5 years of relevant field service experience, with independence and minimal supervision.
• Prior work with radiology, X-ray, CR/ DR or similar medical imaging systems is a plus.
• OEM product certifications or third-party technical certifications.
• Experience managing or coordinating with channel engineers.
• Ability to present technical information to customers clearly and professionally.
• Familiarity with industry standards like ISO 13485, IEC 60601 is an advantage.
• Capability to coach channel engineers in procedures and tools.
• High emotional intelligence, problem‑solving mindset, and customer‑first approach.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service, General Business, and Health Care Provider

Industries

Medical Equipment Manufacturing and Medical Practices