Field Service Engineer

Phoenix Medical Systems; Pune District, Chennai, Bengaluru; On-site; INR 240,000 - 420,000; Full time

Job summary

Phoenix Medical Systems Pvt. Ltd. is seeking a Field Service Engineer to install, service, and maintain medical equipment at hospitals and clinics. You will troubleshoot devices, perform preventive maintenance, and provide on-site technical support, ensuring safety and uptime.

The role requires hands-on experience with medical devices, strong communication with customers, and the ability to work independently in a fast-paced environment. Travel to customer sites is a core responsibility.

Qualifications

• 0–2 years experience in medical equipment field
• Bachelor’s/Diploma in biomedical engineering or related field
• Knowledge of medical equipment and instrumentation
• Ability to troubleshoot and repair medical equipment
• Excellent communication and customer service skills
• Willingness to travel and work autonomously
• Knowledge of medical device regulatory standards and processes

Responsibilities

• Install, inspect, perform preventive maintenance, breakdown maintenance and calibration of medical equipment per manufacturer guidelines
• Attend service calls and preventive maintenance schedules within defined timelines
• Install and commission equipment at customer sites and ensure proper functionality before handover
• Diagnose faults and perform corrective actions to restore performance and safety
• Document maintenance, installation and calibration in records and CRM
• Coordinate with service coordinators and factory teams for spare parts and support
• Escalate unresolved issues and downtime to the manager in a timely manner
• Provide user training on safe handling and routine maintenance

Skills

Troubleshooting

Customer service

Communication

Autonomy

Travel readiness

Education

Diploma in Biomedical Engineering

Bachelor's Degree in Biomedical Engineering or related field

Tools

Medical equipment knowledge

Instrumentation knowledge

Job description

Role & responsibilities

Job Title - Field Service Engineer

Job Purpose

• Installation/Breakdown/Preventive Maintenance/Revenue Generation of Medical Equipments

Job Brief

A Field Service Engineer is responsible for performing service and installation of medical equipment in hospitals, medical clinics, and other healthcare facilities. This includes troubleshooting and repairing medical devices, performing preventative maintenance, and providing technical support to customers. The ideal candidate should possess excellent customer service and communication skills, in-depth knowledge of medical equipment, and the ability to work in a fast-paced environment.

Requirements And Skills

• 0 to 2 yrs Experience in Medical Equipment field EEE/ECE/Diploma/Bachelor's Degree in Biomedical Engineering or related field


• Knowledge of medical equipment and instrumentation


• Ability to accurately troubleshoot and repair medical equipment


• Excellent communication and customer service skills


• Flexibility to travel and work autonomously


• Knowledge of medical device regulatory standards and processes

Responsibilities

• Responsible for installation, inspection, preventive maintenance, breakdown maintenance, calibration support, and troubleshooting of medical equipment as per approved procedures and manufacturer guidelines.


• Attend service calls, breakdown complaints, and preventive maintenance schedules within defined timelines and service commitments.


• Perform installation and commissioning of medical equipment at customer/hospital sites and ensure proper functionality before handover.


• Diagnose equipment faults and perform corrective actions to restore equipment performance and operational safety.


• Conduct preventive maintenance and calibration activities as per approved schedules and documented procedures.


• Maintain accurate service reports, maintenance records, calibration records, installation reports, and equipment history documentation.


• Update service activities, spare parts consumption, equipment status, and call closure details in CRM


• Coordinate with Service Coordinator, Tech support and Factory team for spare parts and technical support requirements.


• Escalate unresolved technical issues, repeat failures, and critical equipment downtime to the reporting manager in a timely manner.


• Ensure proper handling, transportation, and protection of medical equipment and accessories during service activities.


• Provide operational guidance and basic user training to hospital staff/customers on safe handling and routine maintenance of equipment.

Support Annual Maintenance Contract (AMC), Comprehensive Maintenance Contract (CMC), warranty, and post-warranty service activities.

Perform any additional responsibilities assigned by management related to field service operations and technical support.

Contact Information

Bhavani ( Senior Manager) - 9323257033