Field Service Engineer

Aurolab; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Aurolab in Hyderabad, India, is seeking a Service Engineer to perform on-site equipment repairs, calibrations, and preventive maintenance. You will respond to service calls, troubleshoot, document reports, and ensure first-time fixes wherever possible.

You will install new equipment, assist in planning purchases, and contribute to revenue through service and spares activities. A Diploma or Graduate in Electronics or Biomedical Engineering with 1+ year field service experience is required, with

Qualifications

• Diploma or Graduate in Electronics or Biomedical Engineering.
• Excellent English; regional language knowledge is an added advantage.
• 1+ years in field service experience.

Responsibilities

• Perform on-site repairs and troubleshooting; prepare service reports.
• Generate revenue from service calls, spares, and contracts.
• Install new equipment and assist planning/purchasing.
• Calibrate equipment and verify accuracy, selectivity, sensitivity.
• Conduct preventative maintenance and coordinate schedules with customers.

Skills

Troubleshooting

Technical support

Customer service

Education

Diploma in Electronics

Biomedical Engineering

Job description

Roles and Responsibilities

Perform On-Site Equipment Repair

Service engineers respond to service calls in order to perform on-site repairs. They conduct troubleshooting and provide technical support services, such as replacing needed equipment components. A high first time fix rate can mean higher customer satisfaction. Once their work is completed, a service engineer completes service reports, weekly logs, and expense reports.

Revenue Generation :

Responsible for revenue generation from every break down calls like service and Spares Charges and also getting Annual maintenance contract and comprehensive maintenance contract. This shall be achieved through on time service, planned preventive maintenance (PPM) ,maintaining good rapport, fault finding skills of every equipment.

Install New Equipment

A primary responsibility of service engineers is installing new equipment. They are also responsible for assisting in the planning and purchasing of needed equipment. Service engineers work with a customers technical specifications and evaluate what devices will best meet their needs.

Calibrating Equipment

Service engineers test the function of the equipment by taking detailed accuracy, selectivity, and sensitivity measurements. They calibrate the equipment to ensure overall quality control. Service engineers monitor the equipment to make sure that its performance is in alignment with regulatory requirements.

Perform Preventative Maintenance

Engaging in ongoing preventative maintenance for equipment is a critical task for service engineers. They ensure safe and optimal performance through routine inspections and in-service training with customers. They also coordinate maintenance schedules and quality control checks.

Education:

Diploma or Graduate in Electronics or Biomedical engineering. Complete command of English with excellent spoken, reading and writing skills. Knowledge of major regional language is an added advantage

Experience:

1+ years in field Service from company or Hospital