Field Service Engineer - Surgical Products

Olympus Medical Systems India; Chandigarh, Ernakulam; On-site; INR 400,000 - 650,000; Full time

Job summary

Olympus Medical Systems India is seeking a field service engineer/sales-oriented service professional to manage a territory independently, perform preventive maintenance on SP products, attend breakdown calls, and install gastro/respiratory equipment within deadlines.

You will conduct trainings, follow up payments, support marketing events, negotiate quotations, and drive AMC penetration while upholding professional image and strong English communication.

Qualifications

• Must hold a graduate degree in science.
• Minimum 3–5 years of experience in medical equipment/capital equipment/surgical industry.
• Willingness to travel extensively and maintain a professional image.

Responsibilities

• Handle territory independently with defined assignments and perform preventive maintenance on time.
• Attend breakdown calls and provide onsite solutions where possible.
• Install gastro/respiratory equipment within set timeframes.
• Conduct trainings on request or at pre-decided sites.
• Follow up pending payments via letters, mails, or personal visits.
• Support marketing in conferences and workshops.
• Negotiate on commercial aspects and explain repair quotations.
• Sell accessories directly through OMSI.
• Increase AMC penetration based on installation base and data.
• Participate in full-day GI courses and related training.

Skills

English communication

Coordination skills

Customer orientation

Education

Graduate in Science

Tools

MS Office

Job description

Key Responsibilities:

• Should be able to handle given territory individually with following assignments
• Carry out the Preventive Maintenance on time of all SP Products
• Attend breakdown call within time limits and provide onsite solution if possible.
• Installation of Gastro/Respiratory equipments within time limits.
• Conduct training session on request or at pre decided site (care at sight).
• Follow up of pending payment by sending letters/mails/personal visits against service(repair and contract and Accessories).
• Support in conference and workshop arranged by marketing team.
• Negotiate on commercial aspect with customer and technical explanation of repair quotation.
• Sales of accessory (which are directly sold through OMSI)
• Increase in AMC penetration based on Installation base/ penetration ratio data.
• Support and participate in full day training sessions (GI course)

Fitment Criteria :

• Should be minimum graduate or above in science stream
• Should have minimum working experience of 3-5 years in medical equipment/capital equipment/surgical industry.
• Should be open to travel extensively.
• Maintains professional image that reflects positively on the Company.

Key Skills:

• Excellent English communication skills : Should be able to effectively communicate and interact with clarity, verbally and in writing with proficient e-mail etiquette.
• Effective coordination and interactive skills, for productive completion of cross-functional tasks, wherever applicable and assigned.
• Well versed with MS Office operations (Excel / MS Office / PPTx / Teams / Outlook).

Core Competencies:

• Demonstrates strong customer orientation with a clear understanding of clinical needs and a commitment to supporting improved patient outcomes through appropriate solutions.
• Upholds high standards of ethics, professionalism, and transparency in all interactions with healthcare professionals, distributors, and internal stakeholders.
• Exhibits proactive thinking and adaptability by identifying opportunities to enhance customer experience and drive business growth through new ideas and approaches.
• Strong result orientation with the ability to deliver on business objectives, build sustainable customer relationships, and contribute to overall organizational success.
• Builds effective relationships through collaboration, active listening, and sensitivity to stakeholder needs, ensuring trust and long-term engagement