Service Engineer

Avana Medical Devices Pvt Ltd; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

A leading medical device company is seeking a skilled Service Engineer to join their Mumbai team. The ideal candidate will have 3 to 5 years of experience in servicing endoscopy and surgical equipment, along with the ability to provide technical support and training to medical staff. Responsibilities include installing equipment, performing routine maintenance, and troubleshooting technical issues. This hands-on role offers the opportunity to work collaboratively with biomedical engineers and provide essential field support.

Qualifications

• 3 to 5 years of experience in servicing medical equipment.
• Hands-on experience with endoscopy systems and surgical equipment.
• Strong diagnostic skills and ability to work flexible hours.

Responsibilities

• Install surgical equipment and conduct routine service checks.
• Execute troubleshooting and repairs for medical devices.
• Maintain records of service activities and manage inventory.
• Train hospital staff on equipment usage and maintenance.
• Collaborate with engineers and provide field support.

Skills

Customer service orientation

Troubleshooting skills

Technical communication

Ability to travel

Education

Diploma/Bachelor’s degree in Biomedical Engineering or Electronics

Job description

Service Engineer – Mumbai

Role Overview

We are seeking a skilled Service Engineer with 3 to 5 years of experience in installing, maintaining, and repairing minimally invasive surgical equipment. The role is based in Mumbai and requires hands‑on technical expertise, strong customer service orientation, and the ability to support advanced medical devices used in arthroscopy, spine, and related surgical procedures.

Key Responsibilities

• Install endoscopy and surgical equipment at customer sites as per manufacturer standards.
• Perform Periodic Maintenance Service (PMS), Annual/Comprehensive Maintenance Contracts (AMC/CMC), and routine performance checks.
• Conduct breakdown service and ensure minimal downtime for hospital equipment.

2. Technical Service & Repairs

• Execute in‑house service including board‑level and chip‑level troubleshooting for Arthrex and Riwo Spine related devices.
• Identify, repair, and replace faulty or worn‑out components while ensuring equipment safety and reliability.
• Follow regulatory and manufacturer guidelines for all service activities.

3. Documentation & Inventory Management

• Maintain accurate records of all service activities, equipment status, and service history.
• Monitor and manage inventory of spare parts, tools, and consumables for timely and effective repair operations.

4. Customer Training & Support

• Provide clear and effective technical communication to non‑technical hospital staff and end users.
• Train clinicians, nurses, and technicians on the proper use and maintenance of equipment.
• Offer after‑sales technical support to hospitals, business partners, and biomedical teams.

5. Collaboration & Field Support

• Work collaboratively with biomedical engineers, business partners, and manufacturer representatives.
• Travel as required for breakdown service, PMS, AMC/CMC, cadaver programs, and live surgery support.
• Be available for after‑hours service when scheduled or during emergencies.

Qualifications & Experience

• Diploma/Bachelor’s degree in Biomedical Engineering, Electronics, or related technical field.
• 3 to 5 years of experience in servicing endoscopy or medical equipment (mandatory).
• Hands‑on experience with endoscopy systems, imaging devices, surgical towers, or similar medical technology.
• Strong diagnostic, troubleshooting, and communication skills.
• Ability to travel and work flexible hours when needed.

Location

• Mumbai (Field + In‑house Service Responsibilities)