Field Service Engineer

Phoenix Robotix; Chennai; On-site; INR 240,000 - 420,000; Full time

Job summary

DATOMS in Chennai invites applications for a Service Engineer to perform troubleshooting, installation, maintenance and repair on designated equipment, and to execute preventative maintenance and field modifications.

The role requires an ITI or Diploma in Electrical or Electronics, based in the Chennai region with a private bike and a valid driving license; freshers are welcome, and strong analytical, interpersonal and communication skills are essential for clear technical explanations.

Qualifications

• ITI or Diploma in Electrical, Electronics, or a related technical field.
• Freshers are welcome to apply.
• Basic knowledge of IoT technologies is preferred.
• Based in the Chennai region.
• Possession of a private bike is required.
• Valid driving license and a good driving record.
• Demonstrated reliability and accountability.
• Basic proficiency in MS Word, PowerPoint, and Excel.
• Strong analytical, interpersonal, and communication skills, with the ability to understand and explain technical issues clearly.

Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.

Skills

IoT knowledge

Analytical skills

Interpersonal communication

MS Word/PowerPoint/Excel

Reliability & accountability

Clear technical explanations

Communication skills

Education

ITI or Diploma in Electrical/Electronics or related field

Job description

Company Overview:

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customised to meet the unique needs of each client and is trusted by top companies around the globe.

Responsibilities :

The Service Engineer performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change:

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.

Qualifications & Requirements:

• ITI or Diploma in Electrical, Electronics, or a related technical field.
• Freshers are welcome to apply.
• Basic knowledge of IoT technologies is preferred.
• Based in the Chennai region.
• Possession of a private bike is required.
• Valid driving license and a good driving record.
• Demonstrated reliability and accountability.
• Basic proficiency in MS Word, PowerPoint, and Excel.
• Strong analytical, interpersonal, and communication skills, with the ability to understand and explain technical issues clearly.