Field Service Engineer

Phoenix Robotix; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

DATOMS is seeking a Service Engineer in Mumbai to perform troubleshooting, installation, maintenance, and repair of designated equipment. The role includes preventative maintenance, managing parts cycles, and keeping customer service logs up to date.

The candidate should have an ITI or Diploma in Electrical/Electronics, be based in the Mumbai region, and possess a valid driving license with a bike. Freshers are welcome to apply.

Qualifications

• ITI or Diploma in Electrical/Electronics required or equivalent.
• Freshers are welcome to apply.
• Strong communication and diagnostic skills beneficial.

Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Maintaining customer service logs and internal service records.
• Maintaining daily communications with customers for proper follow-up.
• Calibrating tools and test equipment and ensuring they are properly maintained.

Skills

Basic troubleshooting

Interpersonal communication

Analytical

Clear technical explanation

Education

ITI or Diploma in Electrical/Electronics

Tools

MS Word

PowerPoint

Excel

Job description

Company Overview:

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customised to meet the unique needs of each client and is trusted by top companies around the globe.

Responsibilities :

The Service Engineer performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change:

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.

Qualifications & Requirements:

• ITI or Diploma in Electrical, Electronics, or a related technical field.
• Freshers are welcome to apply.
• Basic knowledge of IoT technologies is preferred.
• Based in the Mumbai region.
• Possession of a private bike is required.
• Valid driving license and a good driving record.
• Demonstrated reliability and accountability.
• Basic proficiency in MS Word, PowerPoint, and Excel.
• Strong analytical, interpersonal, and communication skills, with the ability to understand and explain technical issues clearly.