Field Service Engineer(Chennai)

Datoms; Chennai; On-site; INR 180,000 - 300,000; Full time

Job summary

Datoms, an IoT software platform provider, is seeking a Service Engineer in the Chennai region to perform daily service, maintenance, and repair of customer equipment. You will build strong customer and peer relationships, complete admin duties promptly, and contribute to the team's success.

Responsibilities include troubleshooting, installation, preventive maintenance, parts management, and maintaining service logs.

Qualifications

• Demonstrated strong interpersonal and communication abilities.
• Analytical thinking and problem-solving skills.
• Basic proficiency in MS Word, PowerPoint, and Excel.
• ITI or Diploma in Electrical, Electronics, or related technical field.
• Freshers are welcome to apply.
• Based in the Chennai region.
• Possession of a private bike and valid driving license.

Responsibilities

• Troubleshoot, install, maintain, and repair designated equipment.
• Perform preventative maintenance and implement field modifications.
• Manage parts ordering and repair turnaround times.
• Maintain customer service logs and internal service records.
• Communicate daily with customers to ensure issue resolution and follow-up.
• Maintain tools and test equipment and ensure proper calibration.

Skills

Interpersonal skills

Communication skills

Analytical skills

MS Word

PowerPoint

Excel

Education

ITI or Diploma in Electrical/Electronics

Tools

MS Word

PowerPoint

Excel

Job description

Company Overview

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises by utilising machine learning, artificial intelligence, and the Internet of Things. Our scalable solution can be customised to meet each client's unique needs and is trusted by leading companies worldwide.

Job Description

The Service Engineer is responsible for performing daily service, maintenance, and repair of customer equipment. This role requires building and maintaining strong customer and peer relationships, completing administrative duties promptly, and performing other duties as assigned.

Essential Job Responsibilities

The Service Engineer performs the major functions listed below. Additional duties may be assigned.

• Troubleshoot, install, maintain, and repair designated equipment.
• Perform preventative maintenance and implement field modifications.
• Manage parts ordering and repair turnaround times.
• Maintain customer service logs and internal service records in a timely manner.
• Communicate daily with customers to ensure issue resolution and appropriate follow-up.
• Maintain tools and test equipment and ensure proper calibration.

Qualifications & Requirements :

• ITI or Diploma in Electrical, Electronics, or a related technical field.
• Freshers are welcome to apply.
• Basic knowledge of IoT technologies is preferred.
• Based in the Chennai region.
• Possession of a private bike is required.
• Valid driving license and a good driving record.
• Demonstrated reliability and accountability.
• Basic proficiency in MS Word, PowerPoint, and Excel.
• Strong analytical, interpersonal, and communication skills, with the ability to understand and explain technical issues clearly.