Field Service Engineer(Bengaluru)

Datoms; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Datoms in Bengaluru is seeking a Service Engineer to perform daily service, maintenance, and repair of customer equipment. The role emphasises building strong customer and peer relationships and completing admin duties promptly.

You will troubleshoot, install, maintain, and repair designated equipment, manage parts and turnaround times, keep service logs, and communicate with customers to ensure timely issue resolution. Basic IoT knowledge and a technical diploma are preferred.

Qualifications

• ITI or Diploma in Electrical/Electronics or related field.
• Freshers welcome to apply.
• Basic knowledge of IoT technologies preferred.
• Based in Bengaluru region with a private bike.
• Valid driving license and reliable record.
• Strong communication, analytical and interpersonal skills.

Responsibilities

• Troubleshoot, install, maintain, and repair designated equipment.
• Perform preventative maintenance and field modifications.
• Manage parts ordering and repair turnaround times.
• Maintain service logs and internal records promptly.
• Communicate daily with customers for issue resolution and follow-up.
• Maintain tools and calibration of test equipment.

Skills

Communication skills

Analytical skills

Interpersonal skills

Education

ITI or Diploma in Electrical or Electronics

Tools

MS Word

PowerPoint

Excel

Job description

Company Overview

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises by utilising machine learning, artificial intelligence, and the Internet of Things. Our scalable solution can be customised to meet each client's unique needs and is trusted by leading companies worldwide.

Job Description

The Service Engineer is responsible for performing daily service, maintenance, and repair of customer equipment. This role requires building and maintaining strong customer and peer relationships, completing administrative duties promptly, and performing other duties as assigned.

Essential Job Responsibilities

The Service Engineer performs the major functions listed below. Additional duties may be assigned.

• Troubleshoot, install, maintain, and repair designated equipment.
• Perform preventative maintenance and implement field modifications.
• Manage parts ordering and repair turnaround times.
• Maintain customer service logs and internal service records in a timely manner.
• Communicate daily with customers to ensure issue resolution and appropriate follow-up.
• Maintain tools and test equipment and ensure proper calibration.

Qualifications & Requirements :

• ITI or Diploma in Electrical, Electronics, or a related technical field.

• Freshers are welcome to apply.

• Basic knowledge of IoT technologies is preferred.

• Based in the Bengaluru region.

• Possession of a private bike is required.

• Valid driving license and a good driving record.

• Demonstrated reliability and accountability.

• Basic proficiency in MS Word, PowerPoint, and Excel.

• Strong analytical, interpersonal, and communication skills, with the ability to understand and explain technical issues clearly.