Field Service Engineer(pune)

Datoms; Pune District; On-site; INR 279,000 - 446,000; Full time

Job summary

Datoms is seeking a Service Engineer in Pune to perform daily service, maintenance, and repair of customer equipment. You will build strong customer relationships, complete administrative duties promptly, and take on related duties as assigned.

The role emphasizes troubleshooting, field maintenance, and proactive communication to ensure timely issue resolution and service records accuracy. Freshers are welcome to apply, with a strong emphasis on reliability and driving responsibilities.

Qualifications

• ITI or Diploma in Electrical/Electronics or related technical field.
• Freshers are welcome to apply.
• Basic knowledge of IoT technologies is preferred.
• Based in the Pune region.
• Possession of a private bike is required.
• Valid driving license and a good driving record.
• Demonstrated reliability and accountability.
• Basic proficiency in MS Word, PowerPoint, and Excel.
• Strong analytical, interpersonal, and communication skills, with the ability to understand and explain technical issues clearly.

Responsibilities

• Troubleshoot, install, maintain, and repair designated equipment.
• Perform preventative maintenance and implement field modifications.
• Manage parts ordering and repair turnaround times.
• Maintain customer service logs and internal service records in a timely manner.
• Communicate daily with customers to ensure issue resolution and appropriate follow-up.
• Maintain tools and test equipment and ensure proper calibration.

Skills

Analytical skills

Interpersonal skills

Communication skills

Customer service mindset

Education

ITI or Diploma in Electrical/Electronics

Tools

MS Word

PowerPoint

Excel

Job description

Company Overview

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises by utilising machine learning, artificial intelligence, and the Internet of Things. Our scalable solution can be customised to meet each client's unique needs and is trusted by leading companies worldwide.

Job Description

The Service Engineer is responsible for performing daily service, maintenance, and repair of customer equipment. This role requires building and maintaining strong customer and peer relationships, completing administrative duties promptly, and performing other duties as assigned.

Essential Job Responsibilities

The Service Engineer performs the major functions listed below. Additional duties may be assigned.

• Troubleshoot, install, maintain, and repair designated equipment.
• Perform preventative maintenance and implement field modifications.
• Manage parts ordering and repair turnaround times.
• Maintain customer service logs and internal service records in a timely manner.
• Communicate daily with customers to ensure issue resolution and appropriate follow-up.
• Maintain tools and test equipment and ensure proper calibration.

Qualifications & Requirements :

• ITI or Diploma in Electrical, Electronics, or a related technical field.

• Freshers are welcome to apply.

• Basic knowledge of IoT technologies is preferred.

• Based in the Pune region.

• Possession of a private bike is required.

• Valid driving license and a good driving record.

• Demonstrated reliability and accountability.

• Basic proficiency in MS Word, PowerPoint, and Excel.

• Strong analytical, interpersonal, and communication skills, with the ability to understand and explain technical issues clearly.