Field Service Engineer

Phoenix Robotix; Delhi; On-site; INR 360,000 - 540,000; Full time

Job summary

DATOMS is seeking a Service Engineer in Delhi to perform installation, troubleshooting and maintenance on designated equipment. The role involves field service, preventative maintenance, parts management, and timely administrative tasks with customers.

Candidate should have a B.Tech in Electrical/Electronics, 1–3 years in service engineering, IoT experience, and a private bike with a valid license. Proficiency in MS Word, PowerPoint and Excel is expected.

Qualifications

• B.Tech in Electrical or Electronics or related field.
• IoT experience required.
• 1–3 years in service engineering or related field.
• Must be located in the Delhi region.
• Private bike possession and valid driving license required.
• Proven reliability in fulfilling responsibilities.
• Proficient with MS Word, PowerPoint and Excel.

Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Maintaining customer service logs and internal service records timely.
• Daily communications with customers for resolution and follow-up.
• Maintaining tools and test equipment and ensuring calibration.

Skills

IoT experience

Field service

Proven reliability

Education

B.Tech in Electrical or Electronics

Tools

MS Word

PowerPoint

Excel

Job description

Company Overview:

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customised to meet the unique needs of each client and is trusted by top companies around the globe.

Responsibilities :

The Service Engineer performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change:

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.

Qualifications & Requirements:

• B.Tech in Electrical, Electronic or any related field.
• Candidate must have experience in IoT.
• 1-3 years experience in Service engineer or related field.
• Must be located in the Delhi region.
• Possession of a private bike is needed.
• Valid driver's license and good driving record are required.
• Proven reliability and accountability for their job responsibilities.
• Proficient level of computer skills including MS Word, PowerPoint, and Excel.