Field Service Engineer(Pune)

Datoms; Maharashtra; On-site; INR 279,000 - 502,000; Full time

Job summary

DATOMS is seeking a Service Engineer to handle daily service maintenance and repair of customer equipment. You will build strong customer relationships, manage service records, and perform administrative duties as required.

The role requires 1-3 years in service engineering and IoT experience, with a Bengaluru base and a valid bike/license. Responsibilities include troubleshooting, installation, preventative maintenance, parts management, and keeping customers informed with timely updates.

Qualifications

• B.Tech in Electrical, Electronic or related field.
• Experience in IoT.
• 1-3 years experience in Service engineer or related field.
• Must be located in the Bengaluru region.
• Possession of a private bike is needed.
• Valid driver's license and good driving record are required.
• Proven reliability and accountability for their job responsibilities.
• Proficient level of computer skills including MS Word, PowerPoint, and Excel.

Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.

Skills

IoT experience

MS Word

PowerPoint

Excel

Communication skills

Analytical skills

Interpersonal skills

Education

B.Tech in Electrical/Electronic or related field

Tools

MS Word

PowerPoint

Excel

Job description

Company Overview

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customised to meet the unique needs of each client and is trusted by top companies around the globe.

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customised to meet the unique needs of each client and is trusted by top companies around the globe.

Job Description

The Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Essential Job Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.

Qualifications & Requirements

• B.Tech in Electrical, Electronic or any related field.
• Candidate must have experience in IoT.
• 1-3 years experience in Service engineer or related field.
• Must be located in the Bengaluru region.
• Possession of a private bike is needed.
• Valid driver's license and good driving record are required.
• Proven reliability and accountability for their job responsibilities.
• Proficient level of computer skills including MS Word, PowerPoint, and Excel.
• Excellent analytical, interpersonal, and communication skills to relay complex technical issues comprehensibly.

Skills: preventative maintenance,electronics,microsoft word,excel,sensor installation,interpersonal skills,administrative duties,microsoft excel,repair,equipment installation,installation,maintenance,basic troubleshooting,iot,contract-to-hire,troubleshooting,communication skills,maintenance & repair,customer service,powerpoint,analytical skills,computer skills,microsoft powerpoint,electrical