Field Server Engineer

Cybix; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Cybix in Noida is seeking a Field Engineer to handle installation or AMC support for servers, networking gear and storage devices. You will own incidents from despatch to closure, diagnose problems, arrange spares, perform on-site repairs and ensure customer satisfaction.

You will perform L1 field support, collect logs, coordinate with customers for visits, sign-off resolutions, and carry out preventive maintenance during visits.

Qualifications

• Knowledge of diagnostic systems/tools for server hardware (HPE/Dell/Lenovo/IBM)
• Server hardware diagnosis and component replacement (HDD, PSU, RAM, motherboard)
• Server installation, testing, cleaning and troubleshooting
• RAID configurations and tools for common servers
• System check-up, on-site setup and diagnostics
• Windows server/Linux OS installation and troubleshooting

Responsibilities

• L1 field support for servers, networking, and storage
• Receive and understand despatch details, diagnose, and own incident
• Schedule visits, arrange spares if needed, and communicate with customers
• Obtain server logs and analyze for proper diagnosis
• Attend incidents and resolve to customer satisfaction, obtain sign-off
• Perform preventive maintenance during customer visits
• For installations, ensure equipment at site and complete installation with sign-off

Skills

Hardware diagnostics

Server hardware

RAID knowledge

Windows/Linux setup

On-site support

L1 field support

Education

Diploma/B.E./B.Tech

BCA (optional)

Tools

Diagnostics tools

Job description

Job Title: Field Engineer Role Summary: The role requires attending to field calls for Installation or AMC support of servers, networking equipment and storage devices and taking incidents through to closure. Calls will be directed to Field Engineers by central despatch team. Once the call is received, Field Engineer is required to own the incident, diagnose the problem, arrange for spares if required and resolve the incident. Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role.

Responsibilities

• L1 field support
• Receive call from central despatch team with details of device and initial diagnosis.
• Contact customer, schedule visit, and ascertain requirement of spares if any.
• Get server logs from customer, if possible, and analyse them for proper diagnosis
• Attend to the incident and resolve it to the satisfaction of the customer.
• Take customer sign-off after resolution of incident
• Normal preventive maintenance activities are also required to be carried out on visits to customer location
• In case of installation: o ensure all required equipment is in place at customer location o Visit the site, complete installation and take customer sign-off

Mandatory Skills

• Knowledge of diagnostic systems/tools for HPE, Dell, Lenovo/IBM equipment
• Server hardware problem diagnosis, replacement of parts like HDD, Power Supply, RAM, controller, Motherboard, etc.
• Server installation, testing, cleaning and troubleshooting
• Knowledge of RAID configurations and tools used in IBM/HP/Dell servers
• System check-up, on-site setup, tune-up, assessment and diagnostics
• Installation, repairing or rebuild of Windows server/Linux operating systems

Desirable Skills

• Configuration of Firewalls, Routers, Switches and WLAN controllers
• Installation, troubleshooting of storage devices.

Experience

• Experience: 1 2 years

Qualifications

• Minimum academic qualifications: Diploma in Engineering (3yrs)/B.Tech/B.E. and BCA

Job Details

• Job Category: Server Engineer
• Job Type: Full Time
• Job Location: Noida