Technical Specialist

Cybix Technical Services; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cybix Technical Services in Noida is seeking a Technical Specialist to provide L2/L3 hardware support for OEM servers, storage, and networking. You will guide L1 staff, diagnose incidents, and may visit customer sites for complex issues, ensuring satisfaction.

You will lead and collaborate with engineers to architect and maintain storage systems, network infrastructures, and security practices, while training juniors and updating documentation.

Qualifications

• Experience in L2/L3 hardware support for OEM servers, storage and networking.
• Experience with HPE, Dell and IBM hardware for server and storage systems.
• Ability to guide L1 support and take incidents through to closure.
• Willingness to visit customer sites for complex issues when needed.

Responsibilities

• L3 / L2 support for hardware calls.
• Get server logs from customer and analyse for proper diagnosis.
• Guide attending field engineer to resolve incidents to customer satisfaction.
• Attend to incidents personally in the field if required.
• Break down complex problems into actionable solutions.
• Maintain & install patch and firmware on storage and switches.
• Research, install, configure, test, and maintain storage hardware/software.
• Provide technical leadership and collaborate to architect mission critical storage systems.
• Inform consultants and operations staff of events and impacts.
• Conduct short training courses for junior engineers.
• Enhance knowledge by reviewing OEM documents and maintenance requirements.
• Lead configuration, maintenance, and optimization of complex network infrastructures.
• Troubleshoot advanced network connectivity and performance issues.
• Implement and enforce network security policies.
• Install, configure, and troubleshoot active network devices.
• Develop training and knowledge-sharing sessions to boost team capabilities.
• Lead incident response and manage escalated tickets.
• Collaborate with cross-functional teams to meet project goals.
• Maintain documentation of network/hardware configurations and best practices.
• Design LANs with layers of switches, routers, and security devices.
• Troubleshoot to resolve system failures and bottlenecks.
• Inspect LAN infrastructure and fix issues.
• Identify issues and resolve via hardware repair or replacement.
• Audit network security infrastructure and identify vulnerabilities.
• Provide technical direction to coworkers on computer and network usage.

Skills

L2/L3 support

Hardware troubleshooting

Server hardware

Storage systems

Networking equipment

Vendor liaison

Field support

Technical leadership

Knowledge transfer

Job description

Technical Specialist

By Sahil / July 28, 2026

The role requires providing L2/L3 /Hardware hardware support for OEM HPE ,DELL and IBM (DL 380/86 series experience on hardware) servers, storage , 3PAR and networking equipment. Providing guidance to L1 support staff for Installation or break-fix support of servers, storage devices and networking equipment and taking incidents through to closure. Occasionally, for complex issues, Senior Engineer may need to visit customer site to support field engineer. Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role.

Responsibilities

• L3 / L2 support for hardware calls
• Get server logs from customer, if possible, and analyse them for proper diagnosis
• Guide attending field engineer to resolve the incident to the satisfaction of the customer
• Attend to the incident personally in the field if required
• Ability to break complex problems down into actionable solutions
• Maintain & install patch and revision upgrades, latest firmware on all storage and switch systems
• Research, evaluate, install, configure, test, and maintain innovative storage-related computing hardware and software systems, coordinating with vendors as applicable
• Provide technical leadership, influence and partner with fellow engineers to architect, design and build mission critical storage systems that can stand the test of scale and availability, while reducing operational overhead
• Inform consultants and operations staff of system events (new features, failures, patches) and the impact of these on the user community
• Conduct short training courses for junior engineers to refresh their technical knowledge
• Enhance own technical knowledge by finding relevant documents on new devices/ models launched by OEMs and familiarising with maintenance requirements for such devices
• Lead the configuration, maintenance, and optimization of complex network infrastructures, including routers, switches, firewalls, and VPNs.
• Troubleshoot and resolve advanced network connectivity and performance issues.
• Implement and enforce network security policies and practices
• Installation, configuration, and troubleshooting of active network devices
• Develop and deliver training and knowledge-sharing sessions to enhance team capabilities
• Lead incident response and manage escalated support tickets, ensuring timely and effective resolution
• Collaborate with cross-functional teams to ensure project goals are met and deliverables are achieved.
• Maintain comprehensive documentation of network and hardware configurations, troubleshooting procedures, and best practices
• Design local area networks with multiple layers of switches, routers and network security devices
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
• Inspect LAN infrastructure and fix minor or major problems/bugs
• Identify issues in specific devices and resolve through hardware repair or replacement
• Conduct audits of network security infrastructure and identify vulnerabilities
• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

Job Category: Technical Specialist

Job Type: Full Time

Job Location: Noida