Technical Specialist

Cybix Co; Dadri; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Cybx Co in Noida is seeking a Technical Specialist with strong L2/L3 network and hardware expertise. You will support servers, storage, 3PAR, and networking gear, guiding L1 staff and driving incidents to closure.

The role requires hands-on problem solving, ability to visit client sites when needed, and the capacity to train junior engineers while maintaining detailed docs and aligning with security policies.

Qualifications

• Experience providing L2/L3 hardware and network support.
• Ability to analyse server/storage logs for diagnosis.
• Willingness to visit customer sites for complex issues.
• Lead training sessions for junior engineers.
• Design and maintain multi-layer LANs with security devices.

Responsibilities

• Provide L3/L2 support for hardware and network incidents.
• Coordinate with field engineers; guide on-site resolutions.
• Maintain firmware and patches on storage and switches.
• Develop and share troubleshooting procedures.
• Document configurations and best practices.

Skills

L2/L3 support

Network engineering

Server/storage hardware

Firmware updates

Incident management

Security policy enforcement

Training & mentoring

Tools

3PAR storage

Cisco IOS

VPN & firewall configs

Network monitoring tools

Job description

# Technical SpecialistJob Title: Sr. Engineer RoleSummary: The role requires providing L2/L3 Network/Hardware hardware support for servers, storage, 3PAR and networking equipment. Providing guidance to L1 support staff for Installation or break-fix support of servers, storage devices and networking equipment and taking incidents through to closure. Occasionally, for complex issues, Senior Engineer may need to visit customer site to support field engineer. Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role.Responsibilities: • L3 / L2 support for hardware/ Network calls • Get server logs from customer, if possible, and analyse them for proper diagnosis • Guide attending field engineer to resolve the incident to the satisfaction of the customer • Attend to the incident personally in the field if required • Ability to break complex problems down into actionable solutions • Maintain & install patch and revision upgrades, latest firmware on all storage and switch systems • Research, evaluate, install, configure, test, and maintain innovative storage-related computing hardware and software systems, coordinating with vendors as applicable • Provide technical leadership, influence and partner with fellow engineers to architect, design and build mission critical storage systems that can stand the test of scale and availability, while reducing operational overhead • Inform consultants and operations staff of system events (new features, failures, patches) and the impact of these on the user community • Conduct short training courses for junior engineers to refresh their technical knowledge • Enhance own technical knowledge by finding relevant documents on new devices/ models launched by OEMs and familiarising with maintenance requirements for such devices • Lead the configuration, maintenance, and optimization of complex network infrastructures, including routers, switches, firewalls, and VPNs. • Troubleshoot and resolve advanced network connectivity and performance issues. • Implement and enforce network security policies and practices • Installation, configuration, and troubleshooting of active network devices • Develop and deliver training and knowledge-sharing sessions to enhance team capabilities • Lead incident response and manage escalated support tickets, ensuring timely and effective resolution • Collaborate with cross-functional teams to ensure project goals are met and deliverables are achieved. • Maintain comprehensive documentation of network and hardware configurations, troubleshooting procedures, and best practices • Design local area networks with multiple layers of switches, routers and network security devices • Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network • Inspect LAN infrastructure and fix minor or major problems/bugs • Identify issues in specific devices and resolve through hardware repair or replacement • Conduct audits of network security infrastructure and identify vulnerabilities • Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions**Job Category:** Technical Specialist**Job Type:** Full Time**Job Location:** Noida