Service Engineer

Ezone Security Solutions Pvt. Ltd.; Ahmedabad District; On-site; INR 279,000 - 390,600; Full time

Job summary

A security solutions provider is seeking a dedicated Field Engineer to provide on-site technical support, installation, and maintenance. This role requires strong troubleshooting skills and involves frequent travel to client sites. Ideal candidates will have a relevant engineering degree and experience in field engineering or technical support. The position offers a dynamic work environment with opportunities for learning and development, ensuring customer satisfaction through high operational standards.

Qualifications

• Proven experience in field engineering, technical support, or related roles.
• Experience with installation, testing, and servicing of relevant systems/equipment.

Responsibilities

• Assist in Installation, configuration, and commissioning equipment at client sites.
• Perform routine preventive and corrective maintenance.
• Act as the first point of contact for clients during field visits.
• Maintain accurate records of site activities and service reports.

Skills

Strong troubleshooting and problem‑solving skills

Excellent communication and customer‑handling skills

Hands‑on experience with installation, testing, and servicing of relevant systems/equipment

Ability to work independently and manage multiple assignments

Willingness to travel extensively and work in diverse environments

Education

ITI, Bachelor’s/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline)

Job description

We are seeking a dedicated and skilled Field Engineer to join our team. The Field Engineer will be responsible for providing on‑site technical support, installation, maintenance, troubleshooting, and customer service across assigned regions. This role involves frequent travel, direct client interaction, and ensuring the highest standards of operational excellence.

Key Responsibilities

• Assist in Installation, configuration, and commissioning equipment, systems, or solutions at client sites.
• Ensure proper calibration and testing before handover.
• Maintenance & Troubleshooting
• Perform routine preventive and corrective maintenance.
• Diagnose and resolve technical issues to minimize downtime.
• Escalate complex problems to higher‑level support when required.
• Customer Support
• Act as the first point of contact for clients during field visits.
• Provide training and guidance to customers on system usage.
• Maintain professional communication and ensure customer satisfaction.
• Documentation & Reporting
• Maintain accurate records of site activities, service reports, and client feedback.
• Prepare and submit necessary service reports and checklists, duly acknowledged by the customer.
• Update system logs, service history, and elevate recurring issues.
• Coordinate with internal teams (engineering, sales, and support) for seamless service delivery.
• Follow all safety protocols and compliance requirements during field operations.
• Learning & Development
• Attend trainings as and when nominated.
• Continuously enhance technical knowledge and develop expertise to grow into senior roles.
• Work Flexibility
• Be available to work during weekends and extended hours when required; compensatory off will be provided as per company policy.

Qualifications & Skills : for experienced candidates

• ITI, Bachelor’s/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline).
• Proven experience in field engineering, technical support, or related roles.
• Strong troubleshooting and problem‑solving skills.
• Hands‑on experience with installation, testing, and servicing of relevant systems/equipment.
• Excellent communication and customer‑handling skills.
• Ability to work independently and manage multiple assignments.
• Willingness to travel extensively and work in diverse environments.

Qualifications & Skills : for fresh candidates

• ITI, Bachelor’s/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline).
• Excellent communication and customer‑handling skills.
• Ability to work independently and manage multiple assignments.
• Willingness to travel extensively and work in diverse environments.