Field Server Engineer

Cybix Co; India; On-site; INR 300,000 - 420,000; Full time

Job summary

Cybx Co is seeking a Field Engineer to respond to field calls for installation and AMC support of servers, storage, and networking devices. You will own each incident, diagnose issues, arrange spares, and ensure customer satisfaction on-site.

The role involves visiting client locations, performing installations, repairs, and preventive maintenance, and signing off on successful resolutions. Prior experience with major server brands is preferred.

Qualifications

• Knowledge of diagnostic systems/tools for HPE, Dell, Lenovo/IBM equipment.
• Server hardware problem diagnosis; replacement of parts like HDD, POWER SUPPLY, RAM, controller, motherboard.
• Server installation, testing, cleaning and troubleshooting on-site.
• Knowledge of RAID configurations and tools used in IBM/HP/Dell servers.
• System check-up, on-site setup, tune-up, assessment and diagnostics.
• Installation, repairing or rebuild of Windows server/Linux operating systems.

Responsibilities

• Attend to field calls for installation or AMC support of servers, networking equipment and storage devices.
• Own incidents from despatch to closure; diagnose, arrange spares and resolve.
• Contact customer, schedule visits and obtain customer sign-off on resolution.
• Take server logs from customer and analyse for proper diagnosis.
• Perform preventive maintenance during customer site visits.

Skills

Diagnostics tools knowledge

Server hardware diagnostics

RAID configurations

Windows/Linux server installation

On-site troubleshooting

Education

Diploma in Engineering

B.Tech/B.E.

BCA

Job description

# Field Server EngineerJob Title: Field Engineer Role Summary: The role requires attending to field calls for Installation or AMC support of servers, networking equipment and storage devices and taking incidents through to closure. Calls will be directed to Field Engineers by central despatch team. Once the call is received, Field Engineer is required to own the incident, diagnose the problem, arrange for spares if required and resolve the incident. Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role. Responsibilities: • L1 field support • Receive call from central despatch team with details of device and initial diagnosis. • Contact customer, schedule visit, and ascertain requirement of spares if any. • Get server logs from customer, if possible, and analyse them for proper diagnosis • Attend to the incident and resolve it to the satisfaction of the customer. • Take customer sign-off after resolution of incident • Normal preventive maintenance activities are also required to be carried out on visits to customer location • In case of installation: o ensure all required equipment is in place at customer location o Visit the site, complete installation and take customer sign-off Required Skills: • Mandatory o Knowledge of diagnostic systems/tools for HPE, Dell, Lenovo/IBM equipment o Server hardware problem diagnosis, replacement of parts like HDD, Power Supply, RAM, controller, Motherboard, etc. o Server installation, testing, cleaning and troubleshooting o Knowledge of RAID configurations and tools used in IBM/HP/Dell servers o System check-up, on-site setup, tune-up, assessment and diagnostics o Installation, repairing or rebuild of Windows server/Linux operating systems • Desirable o Configuration of Firewalls, Routers, Switches and WLAN controllers o Installation, troubleshooting of storage devices. Experience: 1 – 2 years Minimum academic qualifications: Diploma in Engineering (3yrs)/B.Tech/B.E. and BCA