DM Facility-
Role & Purpose
Overall responsibility for housekeeping operations across the facility
Ensure cleanliness, hygiene, safety, and presentation as per SLA and standards.
Operational Management
- Plan and manage daily housekeeping operations for all assigned areas
- Ensure adequate manpower deployment and shift planning
- Monitor attendance, relievers, leave, and absenteeism
- Manage high-footfall and peak-hour operations effectively
Quality Control
- Conduct regular inspections and audits of all areas
- Ensure adherence to cleaning schedules, SOPs, and checklists
- Take immediate corrective actions for quality gaps
- Handle customer and client complaints related to housekeeping
Manpower & Team Management
- Supervise housekeeping supervisors and frontline staff
- Train staff on cleaning procedures, safety, and grooming standards
- Handle staff grievances, discipline, and motivation
- Coordinate with HR for recruitment, onboarding, and documentation
Inventory & Asset Management
- Monitor consumption of chemicals, consumables, and linen
- Raise indents and maintain stock levels
- Ensure proper use and maintenance of cleaning equipment and machinery
- Control wastage, pilferage, and operational costs
Health, Safety & Compliance
- Ensure compliance with safety, hygiene, and statutory norms
- Enforce use of PPE and safe handling of chemicals
- Report and investigate incidents, accidents, and near misses
- Ensure readiness for audits, inspections, and emergency situations
Client & Stakeholder Coordination
- Coordinate with facility management, airport authorities, and vendors
- Attend review meetings and inspections
- Ensure SLA and contract compliance
- Act as point of contact for housekeeping-related issues
Documentation & Reporting
- Prepare daily, weekly, and monthly operational reports
- Maintain records for manpower, attendance, inventory, and audits
- Ensure documentation is audit-ready at all times
Skills & Competencies
- Strong leadership and people management skills
- Good communication and coordination abilities
- Knowledge of housekeeping chemicals, equipment, and machinery
- Basic computer skills (Excel, email, reporting)
- Ability to work in a 24/7 operational environment
Qualification & Experience
- Graduate or diploma in any discipline
- 3 to 10 years of experience in housekeeping or facility management
- Experience in airports, hospitals, malls, or large commercial facilities preferred
- Location- Santacruz Airport