Housekeeping Training Manager- Facilities Management

Starcrest; Hyderabad, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Starcrest is seeking a seasoned Housekeeping Training & Operations Lead to design and implement comprehensive training programs for all housekeeping staff. You will supervise daily operations, ensure SOP/SLA compliance, and drive audits for cleanliness, safety, and regulatory adherence.

Strong leadership and communication skills are essential to coordinate across facilities and departments and deliver weekly performance insights.

Qualifications

• Bachelor's or Diploma in Hospitality/Facility Management or related field.
• Minimum 5-8 years of experience in housekeeping or facility management with training focus.
• Strong knowledge of cleaning techniques, safety standards, and regulatory compliance.
• Excellent communication, team leadership, and organizational skills.

Responsibilities

• Oversee design, implementation and ongoing updates of housekeeping training programs.
• Supervise day-to-day housekeeping operations and ensure adherence to SOPs and SLAs.
• Conduct audits to ensure cleanliness, hygiene and compliance with regulations.
• Monitor usage of cleaning materials and coordinate with procurement for supplies.
• Act as communication link between housekeeping, facilities and other departments.
• Prepare and share weekly/monthly housekeeping performance reports.
• Lead safety drills and training on fire safety, evacuation and first aid.

Skills

Training & Coaching

Quality & Compliance

Attention to Detail

Problem Solving

Interpersonal Skills

Safety Awareness

Education

Bachelor's degree in Hospitality Management / Facility Management

Diploma in Hospitality Management / Facility Management

Job description

Reports To - Ops Manager

Responsible for developing, implementing, and overseeing comprehensive housekeeping training programs while ensuring operational excellence, compliance with hygiene and safety standards, and a high level of cleanliness across all facility areas.

Key Responsibilities

1. Training & Development

• Design, implement, and update training programs for new and existing housekeeping staff.
• Conduct regular sessions on cleaning protocols, hygiene standards, equipment operation, PPE usage, and chemical handling (MSDS compliance).
• Assess training effectiveness and modify content for continuous improvement.
• Maintain accurate records of attendance, assessments, and certifications.
• Training sessions on Standardization across Locations
• Preparing 52 weeks training calendar
• Training staff by showing PPT and on job training

2. Operational Oversight

• Supervise day-to-day housekeeping operations across all facility areas.
• Ensure tasks are completed per established SOPs and SLAs.
• Conduct routine inspections of floors, workstations, washrooms, pantry spaces, staircases, and common areas.
• Collaborate with the Service Lead to assign responsibilities and monitor task completion.

3. Quality & Compliance

• Perform regular audits to ensure cleanliness, hygiene, and adherence to statutory regulations.
• Maintain compliance with company policies, health & safety norms, and local authority requirements.
• Prepare snag lists, track progress, and ensure timely closure.
• Identify and implement corrective and preventive actions for recurring issues.

4. Inventory & Resource Management

• Monitor usage of cleaning materials, chemicals, and equipment.
• Coordinate with procurement for timely replenishment.
• Train and guide staff on efficient equipment use and maintenance.

5. Communication & Coordination

• Act as the communication link between housekeeping teams, facility management, and other departments.
• Promptly elevate and follow up on critical issues with management.
• Prepare and share weekly/monthly housekeeping performance reports.

6. Customer / Employee Experience

• Uphold high standards of facility cleanliness to enhance user satisfaction.
• Address and resolve feedback or complaints promptly.
• Support continuous improvement in workplace hygiene and presentation.

7. Safety & Emergency Preparedness

• Conduct training sessions on emergency response (fire safety, evacuation, and first aid).
• Ensure all emergency exits, routes, and signage are clean, visible, and accessible.
• Coordinate and lead periodic safety drills with the facilities and safety teams.

Qualifications & Experience

• Bachelors degree or diploma in Hospitality Management / Facility Management / related field.
• Minimum 5-8 years of experience in housekeeping or facility management, with a focus on training and operations.
• Strong knowledge of cleaning techniques, safety standards, and statutory compliance.
• Excellent communication, team leadership, and organizational skills.

Key Competencies

• Training & Coaching Skills
• Quality & Compliance Orientation
• Attention to Detail
• Problem Solving & Decision Making
• Interpersonal & Coordination Skills
• Safety Awareness.