Manager Housekeeping

Della Group; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Della Group is seeking a Manager – Housekeeping for their Luxury Resort & Corporate Operations in Mumbai. The role directs housekeeping across corporate executive zones and township assets, implementing 5-star hospitality standards and ensuring pristine presentation and hygiene.

You will lead rosters for internal staff and third‑party teams, train teams in resort guest etiquette and VIP service, and manage vendor SLAs, inventory, and preventive maintenance.

Qualifications

• Mandatory 4–8 years of core housekeeping management experience from 5-Star Luxury Resorts or premium hotels.
• Deep knowledge of luxury hotel SOPs, premium surface treatments, and chemical safety.
• Proven leadership, vendor SLA enforcement, and executive hospitality etiquette.
• Degree or Diploma in Hotel Management from a recognized hospitality institution.

Responsibilities

• Direct and elevate housekeeping operations across corporate executive zones and township assets.
• Lead shift rosters for housekeepers, floor supervisors, and third-party teams with hospitality training.
• Monitor inventory, chemicals, linens, and equipment; manage preventive maintenance.
• Coordinate VIP and event logistics with facilities teams to address issues promptly.

Skills

Team Leadership

VIP Service

Hospitality SOPs

Vendor SLA enforcement

Event coordination

Education

Degree / Diploma in Hotel Management

Job description

Position: Manager – Housekeeping (Luxury Resort & Corporate Operations) Location: Corporate Office / Township Operations (Mumbai) Department: Admin Reporting To: General Manager – Facilities / Head of Operations

1. Operational Purpose

To direct and elevate housekeeping operations across corporate executive zones and township assets by embedding 5-star luxury resort hospitality standards. Responsible for pristine visual presentation, immaculate hygiene, VIP protocol management, and seamless daily upkeep using resort-grade SOPs and service aesthetics.

2. Core Responsibilities

• Resort-Grade Standards & Upkeep: Implement 5-star luxury resort cleaning, turn-down, and surface maintenance protocols across corporate floors, executive suites, client lounges, and public spaces. Conduct rigorous daily inspections for high-touch areas, executive zones, and soft furnishings, enforcing a zero-defect visual presentation policy.
• Team Leadership & Resort Service Training: Lead, schedule, and direct shift rosters for internal housekeepers, floor supervisors, and third-party janitorial teams. Conduct ongoing hospitality training focused on resort guest etiquette, VIP service protocols, understated luxury delivery, and prompt response etiquette.
• Vendor Control & SLA Compliance: Manage third-party housekeeping contractors, tracking daily attendance, SLA performance, service audits, and billing accuracy.
• Inventory, Chemical & Equipment Management: Oversee monthly inventory planning and consumption tracking for high-end cleaning chemicals, consumables, linens, and uniform upkeep. Maintain specialized resort-grade equipment (scrubber-driers, high-pressure washers, carpet extractors) and execute preventive maintenance schedules.
• VIP & Event Handling: VIP & Event Handling: Lead deep cleaning and setup logistics for executive board meetings, corporate events, VIP delegations, and leadership functions. Coordinate with engineering and facilities teams to rectify structural, plumbing, lighting, or climate control issues immediately.

3. Key Performance Indicators (KPIs)

• Audit Compliance: Maintain a minimum 96% rating on monthly luxury cleanliness and visual aesthetic audits.
• TAT & SLA Management: Resolve logged service tickets and executive requests within 15 minutes.
• Vendor Efficiency: Ensure contractor attendance remains at 98%+ with zero operational disruption.
• Cost & Consumable Control: Maintain inventory consumption variance within ±2% of monthly allocated OPEX budget.

4. Required Profile

• Mandatory Background: 4 to 8 years of core housekeeping management experience originating strictly from 5-Star Luxury Resorts or Premium Hotels (e.g., Oberoi, Taj, Marriott, ITC, or equivalent luxury properties).
• Core Competencies: Deep knowledge of luxury hotel/resort SOPs, premium stone and surface treatment, chemical safety, team leadership, vendor SLA enforcement, and executive-level hospitality etiquette.
• Education: Degree / Diploma in Hotel Management from a recognized hospitality institution.