Housekeeping Executive

Accor; Mumbai; On-site; INR 420,000 - 640,000; Full time

Job summary

Accor in Mumbai invites a dedicated Housekeeping Executive to lead our housekeeping operations with enthusiasm and precision, ensuring exceptional cleanliness standards and a collaborative work environment.

You'll supervise the team, conduct inspections, manage records, uphold fire and life safety procedures, and coordinate with other departments to deliver outstanding guest experiences. Flexibility to work shifts, drive continuous improvement, and mentor staff.

Qualifications

• Bachelor's degree or equivalent qualification.
• Minimum 3 years of professional housekeeping supervisory experience.
• Experience in team management and performance evaluation.
• Strong knowledge of housekeeping standards and QA.
• Excellent verbal and written communication.
• Understanding of fire and life safety procedures.
• Ability to work flexible hours.
• Proficiency in record-keeping and data management.
• Knowledge of housekeeping management software (preferred).

Responsibilities

• Supervise and manage the housekeeping team with professionalism and empathy, conducting daily briefings, performance assessments, and providing constructive feedback to drive continuous improvement.
• Ensure all guest rooms, balconies, corridors, linen rooms, and pantries meet established cleanliness and quality standards through regular inspections and decisive corrective actions.
• Oversee the maintenance and cleanliness of public areas, equipment, and facilities, maintaining organized systems and efficient workflows.
• Respond promptly and professionally to guest requests, including room replenishment, issue resolution, and special accommodations, demonstrating exceptional customer focus.
• Maintain accurate and organized records, including section floor reports, room status documentation, and incident reports, ensuring transparency and accountability.
• Conduct thorough room inspections, identify maintenance issues, and report unusual activities to the Housekeeping Manager with analytical precision.
• Demonstrate comprehensive knowledge of hotel fire and life safety procedures, emergency protocols, and ensure team compliance with all safety regulations.
• Establish and maintain effective working relationships with colleagues across departments, promoting an inclusive and collaborative workplace culture.
• Attend all assigned briefings, meetings, and training sessions, staying current with industry best practices and organizational policies.
• Maintain the highest standards of personal appearance, hygiene, and professional conduct, serving as a role model for the team.

Skills

Leadership

Team management

Performance evaluation

Communication skills

Problem-solving

Analytical thinking

Time management

Organizational skills

Guest service

Safety awareness

Adaptability

Staff training

Education

Bachelor's degree or equivalent qualification

Tools

Housekeeping management software

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

We're looking for a dedicated and detail-oriented Housekeeping Executive to join our dynamic team in Mumbai, India. In this pivotal role, you'll lead our housekeeping operations with enthusiasm and precision, ensuring exceptional cleanliness standards while fostering a collaborative and supportive work environment. As a Housekeeping Executive, you'll be the driving force behind maintaining our facility's pristine condition and delivering outstanding guest experiences through meticulous attention to detail and efficient team management.

• Supervise and manage the housekeeping team with professionalism and empathy, conducting daily briefings, performance assessments, and providing constructive feedback to drive continuous improvement
• Ensure all guest rooms, balconies, corridors, linen rooms, and pantries meet established cleanliness and quality standards through regular inspections and decisive corrective actions
• Oversee the maintenance and cleanliness of public areas, equipment, and facilities, maintaining organized systems and efficient workflows
• Respond promptly and professionally to guest requests, including room replenishment, issue resolution, and special accommodations, demonstrating exceptional customer focus
• Maintain accurate and organized records, including section floor reports, room status documentation, and incident reports, ensuring transparency and accountability
• Conduct thorough room inspections, identify maintenance issues, and report unusual activities to the Housekeeping Manager with analytical precision
• Demonstrate comprehensive knowledge of hotel fire and life safety procedures, emergency protocols, and ensure team compliance with all safety regulations
• Establish and maintain effective working relationships with colleagues across departments, promoting an inclusive and collaborative workplace culture
• Attend all assigned briefings, meetings, and training sessions, staying current with industry best practices and organizational policies
• Maintain the highest standards of personal appearance, hygiene, and professional conduct, serving as a role model for the team

Qualifications

• Bachelor's degree or equivalent qualification
• Minimum 3 years of professional experience in a housekeeping executive or similar supervisory capacity within a hospitality or corporate environment
• Proven expertise in team management, staff supervision, and performance evaluation
• Strong knowledge of housekeeping standards, protocols, and quality assurance procedures
• Excellent communication skills, both verbal and written, with the ability to articulate expectations clearly
• Demonstrated problem-solving abilities and analytical thinking skills
• Proficiency in record-keeping, documentation, and data management
• Comprehensive understanding of fire and life safety procedures and emergency protocols
• Strong time management and organizational skills with the ability to prioritize multiple tasks efficiently
• Physical stamina and ability to work flexible hours, including shifts as required
• Knowledge of cleaning chemicals, equipment safety, and proper handling procedures
• Customer service orientation with a commitment to guest satisfaction and experience
• Leadership capabilities with the ability to motivate and support team members in a resilient and goal-oriented manner
• Proficiency in relevant housekeeping management software or systems (preferred)
• Certification in hospitality management or housekeeping operations (preferred)