Facility Coordinator - Soft Services Management

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd in Bengaluru is seeking a Facility Coordinator - Soft Services to manage housekeeping, waste management, pest control, landscaping, reception, and catering, ensuring quality and compliance.

You will coordinate with vendors, monitor SLAs and KPIs, support basic building systems maintenance, uphold health and safety standards, and communicate with occupants to maintain smooth facility operations.

Qualifications

• Bachelor's degree in facilities management, business administration, or related field, or equivalent work experience.
• 2-3 years of experience in facilities management, preferably in commercial real estate or corporate environments.
• Proven vendor management and service coordination experience.

Responsibilities

• Soft Services Management: oversee housekeeping, waste management, pest control, landscaping, reception, and catering.
• Vendor Coordination and Management: be primary contact for vendors; monitor SLAs and KPIs; review invoices.

Skills

Vendor management

Organization & multitasking

Communication

Budget awareness

Facilities management

Education

Bachelor's degree

Tools

Microsoft Office Suite

Facilities management software

Job description

Facility Coordinator JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Facility Coordinator - Soft Services is responsible for managing and coordinating all soft services operations within assigned facilities to ensure a clean, safe, and well-maintained environment. This role requires strong organizational skills, vendor management capabilities, and basic technical knowledge to support seamless facility operations and enhance occupant satisfaction.

Key Responsibilities

• Soft Services Management Oversee daily soft services operations including housekeeping, waste management, pest control, landscaping, reception services, and catering. Ensure all services meet established quality standards and contractual requirements. Conduct regular inspections to verify service delivery and identify areas for improvement. Manage service schedules and coordinate with vendors to minimize disruption to building occupants.
• Vendor Coordination and Management Serve as primary point of contact for soft services vendors and contractors. Monitor vendor performance against service level agreements and KPIs. Review and approve invoices, tracking costs against budget allocations. Address service deficiencies promptly and implement corrective actions when needed.
• Basic Technical Support Coordinate with technical services teams for minor repairs and maintenance issues. Perform basic troubleshooting of building systems including lighting, HVAC controls, and access systems. Log and track work orders through the facilities management system. Escalate technical issues requiring specialized expertise to appropriate teams.
• Health, Safety, and Compliance Ensure all soft services activities comply with health and safety regulations. Maintain accurate records of inspections, incidents, and corrective actions. Coordinate emergency response procedures for soft services-related incidents. Support sustainability initiatives including waste reduction and recycling programs.
• Stakeholder Communication Respond to occupant requests and complaints professionally and promptly. Provide regular updates to facility management on service performance and issues. Coordinate with building management on special events, moves, and facility changes. Prepare reports on service delivery metrics and improvement initiatives.

Required Qualifications

• Education and Experience Bachelor's degree in facilities management, business administration, or related field, or equivalent work experience. 2-3 years of experience in facilities management, preferably in commercial real estate or corporate environments. Proven track record in vendor management and service coordination.
• Technical Knowledge Basic understanding of building systems including HVAC, lighting, plumbing, and electrical systems. Familiarity with building automation systems and facilities management software. Knowledge of health and safety regulations relevant to facility operations. Understanding of preventive maintenance principles and practices.
• Skills and Competencies Strong organizational and multitasking abilities with attention to detail. Excellent communication and interpersonal skills for stakeholder engagement. Problem-solving mindset with ability to respond quickly to operational issues. Proficiency in Microsoft Office Suite and facility management software platforms. Budget management and cost control awareness.

Location and Hours

Location: On-site -Bengaluru, KA

Scheduled Weekly Hours: 48

Equal Opportunity Statement

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail] . This email is only to request an accommodation.