Sr. Facilities Executive

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JLL in Bengaluru seeks an experienced Facilities Executive to lead soft services across managed facilities, ensuring cleanliness, safety, and efficiency. The role involves managing janitorial, pest control, landscaping, and washroom services with hands-on oversight and strict adherence to quality standards.

You will coordinate vendor performance, SLAs, audits, and corrective actions while supervising shift schedules, inspections, and cost optimization to support a safe, well-run workplace.

Qualifications

• Bachelor’s degree in Facility Management or related field.
• 4–6 years in facilities management with focus on soft services delivery.
• Experience managing large facilities (≥500,000 sq ft) or multi-site portfolios.
• Proven track record in vendor management and contract administration.

Responsibilities

• Oversee soft services delivery across facilities.
• Manage vendor relationships and SLAs.
• Coordinate pest control, housekeeping, and landscaping.
• Ensure safety, inspections, and compliance across operations.
• Monitor service quality and drive continuous improvement.

Skills

Stakeholder management

Organizational skills

Problem-solving

Customer service

Communication skills

Education

Bachelor's degree in Facility Management or related

Tools

CAFM/CMMS

Microsoft Office Suite

Excel

Job description

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking an experienced Facilities Executive to lead soft services delivery across our managed facilities. This hands-on role requires managing vendor relationships, ensuring service excellence, and maintaining the highest standards of cleanliness, safety, and operational efficiency.

Responsibilities

Soft Services Management

• Oversee janitorial and housekeeping services to maintain superior cleanliness standards across all facility areas.
• Manage pest control programs including vendor coordination, scheduling, and compliance monitoring.
• Supervise landscaping and grounds maintenance for both outdoor and indoor areas.
• Ensure washroom hygiene services including consumables management and sanitation protocols.

Operations & Service Delivery

• Conduct regular facility inspections and maintain comprehensive inspection records with corrective action tracking.
• Manage work order systems including ticket creation, assignment, tracking, and timely closure.
• Coordinate shift schedules for facility staff to ensure 24/7 coverage.
• Monitor service quality through audits and user feedback to drive continuous improvement.

Vendor & Contract Management

• Manage relationships with external vendors and service providers including performance reviews.
• Monitor and enforce Service Level Agreements (SLAs) with tracking of response times and quality metrics.
• Conduct vendor performance evaluations and implement corrective actions when needed.
• Process invoices and ensure budget compliance while optimizing costs.

Compliance & Safety

• Ensure adherence to health and safety regulations across all soft service operations.
• Conduct risk assessments and implement safety protocols for housekeeping operations and chemical handling.
• Maintain compliance with environmental regulations including waste segregation and recycling programs.
• Keep accurate records of certifications, chemical inventories, and training documentation.

Performance Monitoring

• Track key performance indicators including service delivery metrics, complaint resolution rates, and cost efficiency.
• Generate monthly reports on facility operations, service trends, and budget utilization.
• Identify opportunities for process improvement and cost reduction through data analysis.

Required Qualifications

Education & Experience

• Bachelors degree in Facility Management, Hotel Management, Business Administration, or related field.
• 4-6 years of experience in facilities management with focus on soft services delivery.
• Prior experience managing large facilities (minimum 500,000 sq ft) or multi-site portfolios.
• Proven track record in vendor management and contract administration.

Technical Skills

• Proficient in Microsoft Office Suite
• Excel for data analysis and reporting
• Experience with CAFM/CMMS systems (Planon, IBM Maximo, or similar)
• Strong written and verbal communication skills
• Strong analytical capabilities with attention to detail

Core Competencies

• Strong stakeholder management and relationship-building skills
• Excellent organizational abilities with capacity to manage multiple priorities
• Proactive problem-solving approach with ability to work under pressure
• Customer service-oriented mindset with commitment to exceeding expectations
• Knowledge of health and safety standards and environmental compliance

Personal Attributes

• Self-motivated and results-driven with strong work ethic
• Willing to work in rotational shifts including nights, weekends, and holidays
• Flexible and adaptable team player who can also work independently
• Professional demeanor with high integrity and ethical conduct

Location & Hours

Location: On-site - Bengaluru, KA

Scheduled Weekly Hours: 48