Facilities - Manager

PRL Developers; Mumbai; Hybrid; INR 800,000 - 1,600,000; Full time

Job summary

PRL Developers in Mumbai is seeking a Facilities - Manager to oversee the day-to-day operations of our building and services, ensuring safe and efficient facility performance.

You will coordinate housekeeping, maintenance, vendor management, and customer support, driving cost efficiency and high service quality for a thriving campus.

Responsibilities

• Soft Services Management: Directed housekeeping, waste, garden, and clubhouse management.
• Upkeep of common areas improved cleanliness ratings by 15%.
• Waste systems implemented, reducing disposal costs by 10%.
• Customer Engagement: Built a helpdesk to handle inquiries, complaints, and feedback.
• Feedback loop improved customer satisfaction by 20%.
• Interacted with customers to address concerns and improve service quality.
• Technical Services: Coordinated maintenance of firefighting systems and lifts.
• Preventative maintenance schedules cut downtime by 25%.
• Resource Management: Managed budgeting, vendor coordination, and billing.
• Negotiated vendor contracts, cutting annual service costs by 12%.
• Budget controls kept expenses within 5% of budget.
• Transition and Handover: Oversaw project handovers and ensured documentation compliance.
• Led smooth transitions for new projects, reducing handover time by 30%.

Job description

Job Role: Facilities - Manager

Job location : Mumbai

Key Responsibilities

• Soft Services Management: Directed and audited soft services including daily housekeeping, solid waste management, garden maintenance, and clubhouse management.
• Ensured the upkeep of common areas, leading to a 15% improvement in overall cleanliness ratings.
• Implemented efficient waste management systems that reduced waste disposal costs by 10%.

• Customer Engagement: Developed and maintained a customer helpdesk system to handle inquiries, complaints, and feedback.
• Created a comprehensive feedback loop that increased customer satisfaction scores by 20%.
• Regularly interacted with customers to address concerns and improve service quality.

• Technical Services Operations: Coordinated general operations and maintenance of firefighting systems and lift operations.
• Introduced preventative maintenance schedules that decreased equipment downtime by 25%.

• Resource Management: Managed budgeting, vendor coordination, and billing processes.
• Successfully negotiated vendor contracts, leading to a 12% reduction in annual service costs.
• Planned and executed budgetary controls that maintained expenses within 5% of the allocated budget.

• Transition and Handover: Oversaw project handovers and ensured compliance with documentation and service requirements.
• Led a smooth transition process for new projects, reducing handover time by 30%.