Assistant Manager-Facility Management an...

PeopleStrong; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

PeopleStrong in Mumbai is seeking an Assistant Manager-Facility Management to oversee NOC processing, documentation, and customer service related to resident and tenant facilities. The role requires 5-8 years of experience and a BE degree, with collaboration across FM, Security, CRM, and Finance teams.

Responsibilities include managing move-in/out processes, bookings for clubhouse and common facilities, and ensuring high service standards with timely issue resolution.

Qualifications

• BE in Engineering is required.
• 5-8 years of experience in facility management or a related role.
• Strong knowledge of customer service processes and documentation.

Responsibilities

• Ensure timely processing of NOCs and related documentation.
• Support collection and verification of customer records and compliance documents.
• Maintain accurate records of bookings, requests, and service transactions.
• Drive process adherence and documentation accuracy.
• Manage resident and tenant move-in and move-out processes.
• Coordinate club house, amenity, and common facility bookings.
• Handle customer complaints, service requests, and escalations within defined TATs.
• Generate MIS reports and customer service dashboards.

Skills

Facility Management

Education

Bachelor of Engineering (BE)

Job description

Assistant Manager-Facility Management an...

LNT/A-MAH/1886318

• RELT-Realty
• Mumbai

Posted On 08 Oct 2026

End Date 06 Apr 2027

Required Experience 5 - 8 years

Skills

Knowledge & Posting Location

Facility Management

Bachelor of Engineering (BE)

Job Description

KEY RESPONSIBILITIES/ ACCOUNTABILITIES

? Ensure timely processing of NOCs and related documentation

? Support collection and verification of customer records and compliance documents

? Maintain accurate records of bookings, requests, and service transactions

? Drive process adherence and documentation accuracy

Customer/Stakeholder Perspective

? Manage resident and tenant move-in and move-out processes

? Facilitate club house, amenity, and common facility bookings

? Handle customer complaints, service requests, and escalations within defined TATs

? Ensure high levels of customer satisfaction and engagement

Internal Process Perspective

? Verify documentation and process NOCs as per company guidelines

? Maintain resident, tenant, and occupancy databases

? Coordinate with FM, Security, CRM, and Finance teams for customer requests

? Track complaint closure and maintain service request logs

? Generate periodic MIS reports and customer service dashboards

Learning & Growth / Developmental Perspective

? Strengthen customer service and communication capabilities

? Promote a customer-centric culture across the site team

? Drive process improvements and digitization initiatives

? Enhance knowledge of customer service processes and systems