Deputy General Manager-Facility Manageme...

PeopleStrong; Mumbai; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

RELT-Realty in Mumbai seeks a Deputy General Manager for Facility Management with 20-23 years of experience. The role focuses on budgeting, cost control, and end-to-end facility operations across property services and infra.

The incumbent will oversee MEP systems, safety, security, housekeeping, and tenant relations, while driving service excellence and compliance with SLAs and statutory requirements.

Qualifications

• Facility management knowledge and experience in operations and services
• Strong budgeting and cost-control capabilities
• Experience with vendor management and contract compliance

Responsibilities

• Prepare and manage annual operating budgets and CAM expenditures.
• Control operational costs while maintaining service standards.
• Monitor vendor bills, CAM recovery, and budget adherence.
• Drive cost optimization and efficiency initiatives.
• Lead society/tenant interactions and maintain stakeholder relationships.
• Oversee MEP systems, safety, and utilities across the site.
• Ensure SOPs, audits, and risk mitigation are effectively implemented.

Skills

Facility Management

Education

Bachelor of Engineering (BE)

Job description

Deputy General Manager-Facility Manageme...

LNT/DG-MAH/1886261

• RELT-Realty
• Mumbai

Posted On 08 Oct 2026

End Date 06 Apr 2027

Required Experience 20 - 23 years

Skills

Knowledge & Posting Location

Facility Management

Bachelor of Engineering (BE)

Job Description

KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Prepare and manage annual operating budgets and CAM expenditures.

Control operational costs while maintaining service standards.

Monitor vendor bills, provisions, CAM recovery support, and budget adherence.

Drive cost optimization and efficiency initiatives.

Customer & Occupant Experience

Own resident/tenant satisfaction and overall customer experience at the site.

Act as the escalation point for customer grievances and critical service issues.

Drive timely closure of complaints and improve customer satisfaction scores.

Maintain strong relationships with RWAs, resident committees, occupiers, and key stakeholders.

Property Operations & Service Delivery

Ensure seamless operations and maintenance of the property, common areas, amenities, and infrastructure.

Drive high standards of housekeeping, security, landscaping, engineering services, and customer support.

Monitor service quality, SLA adherence, and operational performance across all functions.

Ensure optimal uptime of common area facilities and critical infrastructure.

Technical & Infrastructure Management

Oversee MEP systems, fire & safety systems, utilities, lifts, DGs, STPs, WTPs, HVAC, and common area assets.

Ensure preventive maintenance schedules and asset lifecycle management.

Monitor utility consumption and implement efficiency improvement initiatives.

Manage IFM partners, security agencies, housekeeping contractors, technical vendors, and specialist service providers.

Ensure compliance with SLAs, contract deliverables, and performance standards.

Conduct periodic vendor reviews and performance assessments.

Ensure compliance with statutory requirements, safety standards, and operational policies.

Drive closure of audit observations and risk mitigation measures.

Ensure implementation of SOPs across facility operations.

Maintain emergency preparedness and business continuity plans.

Society / Tenant Management

Lead society formation and handover activities in coordination with Projects, CRM and Legal teams, transition, and governance activities where applicable.

Coordinate with resident associations and commercial occupiers on operational matters.

Ensure smooth move-in, move-out, NOC, and tenant/resident management processes.

Lead and develop site FM teams including Building Managers, Tower Leads, Engineers, Security, Fire & Safety, Horticulture, and Customer Relations personnel.

Drive a culture of accountability, customer centricity, and operational excellence.

Build team capability through coaching and performance management.