Assistant General Manager-Facility Management and Handover

PeopleStrong; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

RELT-Realty in Mumbai is seeking Assistant General Manager-Facility Manager to lead end-to-end facility operations across towers. The role covers budgeting, vendor coordination, maintenance, tenant relations, society oversight, and governance to ensure safe, efficient, and sustainable building management.

The ideal candidate has BE and 10–20 years of experience, strong leadership, and a track record in CAM budgeting, tower upkeep, and service delivery across large complexes.

Qualifications

• Budgeting & financial coordination including CAM budgets and expenses.
• Review vendor invoices and coordinate with finance for timely processing.
• Monitor CAM funds usage and identify cost optimization opportunities.
• Tower operations and upkeep across lobbies, corridors, and amenities.
• Conduct tower inspections and track closure of observations.
• Manage housekeeping, horticulture, pest control, and security services.
• Ensure adherence to site quality standards and SOPs.

Responsibilities

• Act as SPOC for residents of assigned towers.
• Ensure timely resolution of service requests, complaints, and escalations.
• Maintain complaint tracker and monitor closure within agreed TAT.
• Periodic resident interactions and satisfaction checks.
• Support society formation, handover processes, and transitions where applicable.
• Coordinate with RWAs, societies, and commercial occupiers on operations.
• Facilitate approvals, NOCs, and documentation per policies.
• Supervise day-to-day activities of housekeeping, security, and service partners.
• Monitor manpower deployment and SLA adherence.
• Verify service delivery and maintain operational records.
• Coordinate with technical teams for maintenance activities.
• Monitor tower utility consumption (water, electricity, DG backup).
• Track equipment downtime and escalations; support resolution.
• Maintain occupancy, complaints, tower inspection, and service performance MIS.
• Support audits and compliance inspections.
• Coordinate resident engagement activities and tenant programs.
• Drive initiatives to improve service levels and customer satisfaction.
• Advance sustainability, waste management, and energy conservation initiatives.

Skills

Facility Management

Education

Bachelor of Engineering (BE)

Job description

Assistant General Manager-Facility Manager

LNT/AG-MAH/1886276

• RELT-Realty
• Mumbai

Posted On 08 Oct 2026

End Date 06 Apr 2027

Required Experience 10 - 20 years

Skills

Knowledge & Posting Location

Facility Management

Bachelor of Engineering (BE)

Job Description

KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Budgeting & Financial Coordination

• Support preparation and monitoring of CAM budgets and operational expenses.
• Review vendor invoices, monthly provisions, and coordinate with finance teams for timely processing.
• Monitor utilization of common area maintenance funds and identify opportunities for cost optimization.

Tower Operations & Upkeep

• Ensure upkeep and presentation of lobbies, corridors, common areas, podiums, and tower amenities.
• Conduct daily tower inspections and track closure of observations.
• Monitor housekeeping, horticulture, pest control, and security service delivery within assigned towers.
• Ensure adherence to site quality standards and SOPs.

Customer & Occupant Management

• Act as SPOC for residents of assigned towers.
• Ensure timely resolution of service requests, complaints, and escalations.
• Maintain complaint tracker and monitor closure within agreed TAT.
• Conduct periodic resident interactions and satisfaction checks.

Society / Tenant Management

• Support society formation, handover processes, and transition activities wherever applicable.
• Coordinate with Resident Welfare Associations (RWAs), societies, and commercial occupiers on operational matters.
• Facilitate approvals, NOCs, and documentation as per company policies.
• Supervise day-to-day activities of housekeeping, security, and other service partners.
• Monitor manpower deployment and SLA adherence.
• Verify service delivery and maintain operational records

Maintenance & Utilities Coordination

• Coordinate with technical teams for maintenance activities impacting assigned towers.
• Monitor tower-specific utility consumption including water, electricity, and DG backup services.
• Track equipment downtime, service disruptions, and closure of maintenance observations.
• Escalate recurring issues and support resolution.

Reporting & Governance

• Maintain occupancy, complaints, tower inspection, and service performance records.
• Prepare periodic MIS on complaints, resident feedback, and operational observations.
• Support audits and compliance inspections.

Events & Community Engagement

• Coordinate resident engagement activities, community events, and tenant programs.
• Support initiatives aimed at enhancing customer experience and community participation.
• Identify opportunities to improve service levels, operational efficiency, and customer satisfaction.
• Drive initiatives related to sustainability, waste management, energy conservation, and service excellence.