F & B Service , Butler

Della Group; Lonavala; On-site; INR 350,000 - 700,000; Full time

Job summary

Della Group in India seeks hospitality professionals to provide personalized and exceptional service to guests throughout their stay. You will welcome guests, assist with check-in and luggage coordination, and coordinate with Front Office, Housekeeping and F&B to meet guest requirements.

Ideal candidates have 1–3 years of experience and a Diploma/Degree in Hotel Management or Hospitality. Strong communication, interpersonal and problem-solving skills, plus flexibility to work shifts, weekends

Qualifications

• Diploma/Degree in Hotel Management or Hospitality preferred.
• 1–3 years of experience in hospitality.

Responsibilities

• Provide personalized and exceptional service to guests throughout their stay.
• Welcome guests and assist with check-in, room orientation and luggage coordination.
• Attend to guest requests promptly and ensure timely service.
• Coordinate with Front Office, Housekeeping, F&B and other departments for guest requirements.
• Assist VIP guests and manage special requests, amenities and arrangements.
• Serve food and beverages as per service standards when required.
• Maintain guest preferences and ensure confidentiality at all times.
• Handle guest concerns professionally and ensure prompt resolution.
• Maintain high standards of grooming, etiquette and luxury hospitality service.
• Follow all company SOPs, service standards and guest satisfaction requirements.

Skills

Hospitality experience

Communication

Interpersonal skills

Problem-solving

Flexibility

Education

Diploma/Degree in Hotel Management or Hospitality

Job description

Provide personalized and exceptional service to guests throughout their stay.
Welcome guests and assist with check-in, room orientation and luggage coordination.
Attend to guest requests promptly and ensure timely service.
Coordinate with Front Office, Housekeeping, F&B and other departments for guest requirements.
Assist VIP guests and manage special requests, amenities and arrangements.
Serve food and beverages as per service standards when required.
Maintain guest preferences and ensure confidentiality at all times.
Handle guest concerns professionally and ensure prompt resolution.
Maintain high standards of grooming, etiquette and luxury hospitality service.
Follow all company SOPs, service standards and guest satisfaction requirements.

Job Expectations:

Strong hospitality and guest service background.
Excellent communication and interpersonal skills.
Knowledge of luxury service standards and etiquette.
Good coordination and problem-solving skills.
Flexible to work in shifts, weekends and holidays.

Job Description:

Key Responsibilities:
Provide personalized and exceptional service to guests throughout their stay.
Welcome guests and assist with check-in, room orientation and luggage coordination.
Attend to guest requests promptly and ensure timely service.
Coordinate with Front Office, Housekeeping, F&B and other departments for guest requirements.
Assist VIP guests and manage special requests, amenities and arrangements.
Serve food and beverages as per service standards when required.
Maintain guest preferences and ensure confidentiality at all times.
Handle guest concerns professionally and ensure prompt resolution.
Maintain high standards of grooming, etiquette and luxury hospitality service.
Follow all company SOPs, service standards and guest satisfaction requirements.

Job Expectations:

Strong hospitality and guest service background.
Excellent communication and interpersonal skills.
Knowledge of luxury service standards and etiquette.
Good coordination and problem-solving skills.
Flexible to work in shifts, weekends and holidays.

Minimum Qualification:

Diploma/Degree in Hotel Management or Hospitality preferred.

Minimum Job Experience:

1–3 years

Reporting to:

Director F&B

Travel:

NA