F&B - Guest Service Associate

East India Hotels (EIH); Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

East India Hotels (EIH) in Gurugram is seeking a Guest Service Associate to deliver prompt, courteous, and personalized hospitality while managing guest inquiries, orders, and service standards.

The role emphasizes strong communication, teamwork, and a service attitude, with freshers considered based on potential. On-site, full-time position requiring flexibility for shifts and holidays.

Qualifications

• Minimum qualification: 10+2 / Diploma / Degree in Hotel Management or Hospitality preferred.
• Freshers can be considered based on communication skills and service attitude.
• Previous experience in a hotel, restaurant, caf, banquet, or other F&B operation is an advantage.

Responsibilities

• The Guest Service Associate should consistently deliver prompt, courteous, and personalized service while maintaining the organization's standards for quality, hygiene, guest satisfaction, and teamwork.

Skills

Guest service

Hospitality skills

Verbal communication

Written communication

Interpersonal skills

Teamwork

F&B knowledge

Order taking

Customer focus

Problem solving

Pressure handling

Time management

Attention to detail

Professional grooming

Food safety knowledge

POS skills

Upselling

Education

10+2 / Diploma / Degree in Hotel Management or Hospitality

Job description

Required Skills & Competencies

• Excellent guest service and hospitality skills
• Good verbal and written communication
• Strong interpersonal and teamwork skills
• Good food and beverage product knowledge
• Ability to take orders accurately and efficiently
• Customer-focused and service-oriented attitude
• Good problem-solving and complaint-handling skills
• Ability to work effectively under pressure
• Good time management and organizational skills
• Attention to detail
• Positive attitude and professional grooming
• Basic knowledge of food safety and hygiene standards
• Ability to use POS/billing systems is an advantage
• Ability to upsell food and beverage items is an advantage

Personal Attributes

• Friendly and approachable personality
• Polite, patient, and professional
• Reliable and punctual
• Quick learner
• Flexible to work shifts, weekends, and holidays
• Willingness to learn and grow within the hospitality industry

Qualifications & Experience

• Minimum qualification: 10+2 / Diploma / Degree in Hotel Management or Hospitality preferred.
• Freshers can be considered based on communication skills and service attitude.
• Previous experience in a hotel, restaurant, caf, banquet, or other F&B operation is an advantage.

Performance Expectations

The Guest Service Associate should consistently deliver prompt, courteous, and personalized service while maintaining the organization's standards for quality, hygiene, guest satisfaction, and teamwork.

Required Skills & Competencies

• Excellent guest service and hospitality skills
• Good verbal and written communication
• Strong interpersonal and teamwork skills
• Good food and beverage product knowledge
• Ability to take orders accurately and efficiently
• Customer-focused and service-oriented attitude
• Good problem-solving and complaint-handling skills
• Ability to work effectively under pressure
• Good time management and organizational skills
• Attention to detail
• Positive attitude and professional grooming
• Basic knowledge of food safety and hygiene standards
• Ability to use POS/billing systems is an advantage
• Ability to upsell food and beverage items is an advantage

Personal Attributes

• Friendly and approachable personality
• Polite, patient, and professional
• Reliable and punctual
• Quick learner
• Flexible to work shifts, weekends, and holidays
• Willingness to learn and grow within the hospitality industry

Qualifications & Experience

• Minimum qualification: 10+2 / Diploma / Degree in Hotel Management or Hospitality preferred.
• Freshers can be considered based on communication skills and service attitude.
• Previous experience in a hotel, restaurant, caf, banquet, or other F&B operation is an advantage.

Performance Expectations

The Guest Service Associate should consistently deliver prompt, courteous, and personalized service while maintaining the organization's standards for quality, hygiene, guest satisfaction, and teamwork.