F&B Service Executive

Xandari Resorts (A unit of The Muthoot Group); Alappuzha; On-site; INR 223,200 - 334,800; Full time

Job summary

Xandari Resorts (A unit of The Muthoot Group) in Alappuzha seeks an F&B Service Executive to provide exceptional food and beverage service, ensuring guest satisfaction.

The ideal candidate will hold a Diploma/Degree in Hotel Management and possess excellent communication skills. Responsibilities include greeting guests, taking orders, and maintaining dining area standards. Flexibility, teamwork, and a customer-focused attitude are essential for this role.

Qualifications

• Prior experience in F&B service is advantageous.
• Positive and professional demeanor required.
• Ability to perform under pressure is essential.

Responsibilities

• Deliver courteous and efficient service to guests.
• Take and relay accurate food and beverage orders.
• Ensure cleanliness of tables and dining areas.

Skills

Good communication skills

Customer-focused attitude

Team player

Ability to work flexible shifts

Education

Diploma / Degree in Hotel Management

Job description

Job Summary

The F&B Service Executive is responsible for delivering courteous, efficient, and professional food and beverage service to guests, ensuring a high level of guest satisfaction while maintaining service standards, hygiene, and brand values of the organization.

Key Responsibilities

• Greet guests warmly, escort them to tables, and present menus in a professional manner.
• Take accurate food and beverage orders and relay them promptly to the kitchen/bar.
• Serve food and beverages as per prescribed service standards and sequence.
• Ensure tables, service stations, and dining areas are clean, well-set, and presentable at all times.
• Monitor guest satisfaction throughout the dining experience and respond promptly to requests or concerns.
• Handle billing procedures accurately and ensure proper settlement of guest checks.
• Coordinate effectively with kitchen, bar, and other service staff for smooth operations.
• Adhere strictly to hygiene, safety, and sanitation standards as per company and statutory guidelines.
• Assist in mise-en-place, side duties, opening, and closing procedures of the outlet.
• Support upselling of menu items and promotions to enhance guest experience and revenue.
• Handle additional responsibilities as directed by the Manager from time to time.
• Adhere to and implement all company policies, procedures, and standard operating practices.
• Serve as a brand ambassador by ensuring consistent brand representation, grooming standards, and service excellence.

Qualifications & Skills

• Diploma / Degree in Hotel Management or relevant qualification preferred.
• Prior experience in F&B service will be an added advantage (freshers may also apply).
• Good communication and interpersonal skills.
• Customer-focused attitude with a positive and professional demeanor.
• Ability to work flexible shifts, including weekends and holidays.
• Team player with the ability to perform under pressure.