Experience / Fresher - Customer Support

TP; Mohali; On-site; INR 240,000 - 420,000; Full time

Job summary

Teleperformance Global Business Private Limited in India is seeking Customer Support representatives for the BPO sector. They welcome candidates with 2 to 5 years of experience or freshers to join the team in Mohali.

The role focuses on handling customer inquiries, resolving issues, and delivering excellent service in a fast-paced environment while collaborating with the team to achieve targets and maintain accurate records.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to learn quickly and take on new challenges.
• Strong attention to detail and ability to maintain accuracy.
• Undergraduate degree required.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Work in a fast-paced environment to meet productivity targets.
• Collaborate with team members to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve knowledge and skills to stay current with industry trends.

Skills

Excellent communication

Team player

Problem-solving

Analytical skills

Computer skills

Education

Undergraduate degree

Job description

We are looking for candidates with 2 to 5 years of experience or freshers to join our team as Customer Support representatives in the BPO industry. The company is TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Work in a fast-paced environment to meet productivity targets.
• Collaborate with team members to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to learn quickly and take on new challenges.
• Strong attention to detail and ability to maintain accuracy.
• Undergraduate degree required.
• Experience or fresher candidates can apply.