Process Associate- Freshers

Talents Villa Staffing Solution; Bidhannagar; On-site; INR 180,000 - 300,000; Full time

Job summary

Talents Villa Staffing Solution is seeking a customer support professional to handle inquiries via email, chat, and phone across international processes including US and domestic BPO projects.

The role requires 0–4 years of experience, strong communication skills, and the ability to manage multiple processes (voice, non-voice, outbound calls) with accuracy in data entry. Backend systems familiarity is a plus, and English proficiency is essential.

Qualifications

• Strong communication skills, with excellent verbal and written English proficiency.
• Ability to work on multiple processes including voice, email/chat, and outbound calling.
• Familiarity with backend/CRM systems and data entry.
• 0–4 years of experience in customer support or related fields.

Responsibilities

• Provide multi-channel customer support via email, chat, and phone.
• Handle inquiries and resolve issues promptly and professionally.
• Work on international processes including US and domestic BPO projects.
• Perform data entry tasks with accuracy and speed.
• Participate in cold calling to generate leads for sales teams.

Skills

Communication skills

English proficiency

Tools

CRM systems

Backend systems

Job description

Roles and Responsibilities

• Provide customer support through various channels such as email, chat, and phone calls.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Work on international processes including US process, blended process, and domestic BPO projects.
• Perform data entry tasks accurately and efficiently.
• Participate in cold calling campaigns to generate leads for sales teams.

Desired Candidate Profile

• 0-4 years of experience in CSE (Customer Support Executives) role or related fields like back office, banking process, bpo industry.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work on multiple processes simultaneously including voice processing, non-voice processing (email/chat), outbound calling (cold calling).
• Basic computer knowledge with familiarity with backend systems.