Customer Support Professional

TP; Dadri; On-site; INR 201,000 - 357,000; Full time

Job summary

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is seeking a customer service professional to handle inquiries and resolve issues with courtesy and accuracy. You will collaborate with internal teams to enhance the overall customer experience and maintain strong product knowledge to support customers effectively.

The role focuses on meeting performance targets, delivering quality service, and continually improving through training and development programs.

Qualifications

• Undergraduate degree from any recognized university.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving skills with attention to detail.
• Familiarity with BPO industry practices and standards.
• Experience in a customer-facing role is preferred but not required for freshers.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate solutions to customer complaints and concerns.
• Collaborate with internal teams to improve overall customer experience.
• Maintain high product knowledge to effectively support customers.
• Meet or exceed performance targets, including quality metrics like WPM and % Accuracy.
• Continuously enhance customer service skills through training and development programs.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

Undergraduate degree

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate solutions to customer complaints and concerns.
• Collaborate with internal teams to improve overall customer experience.
• Maintain high product knowledge to effectively support customers.
• Meet or exceed performance targets, including quality metrics like WPM and % Accuracy.
• Continuously enhance customer service skills through training and development programs.

Job Requirements

• Undergraduate degree from any recognized university.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving skills with attention to detail.
• Familiarity with BPO industry practices and standards.
• Experience in a customer-facing role is preferred but not required for freshers.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the BPO industry, committed to providing exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.