Executive - Technical Support (IT)

Nexdigm; Mumbai Suburban; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading technology firm in Mumbai seeks an IT Support Specialist. Responsibilities include troubleshooting Windows systems, assisting with onboarding, and maintaining asset inventory. Candidates should have experience with MS Office and strong communication skills. Join us if you value people as our most valuable asset.

Qualifications

• Experience in responding to incoming tickets.
• Assist with onboarding and offboarding of associates.
• Basic knowledge of Active Directory and Networking.

Responsibilities

• Install, configure and upgrade OS on end users' systems.
• Keep inventory of all assets like Desktop and Laptop.
• Act as frontline support for internal users.

Skills

Hands on experience with Windows 10/11 OS

Troubleshooting MS Office applications

Analytical and problem-solving skills

Good communication skills

Job description

Responsibilities

• Quick response to incoming tickets on ticketing portal
• Hands on experience with Windows 10/11 0S
• Install, configure and upgrade OS and other business applications on end users' systems (Desktops/laptops)
• Hands on experience and troubleshooting the issues related to MS Office application like outlook, excel, word etc.
• Assist with onboarding and offboarding of the associates (internal users)
• Keep inventory of all the assets like Desktop, Laptop, Printers, Software licenses etc.
• Basic knowledge of Active Directory, Networking and Servers
• Responsible for queries related to the Printers and basic troubleshooting
• Act as frontline support for internal users if any system goes down

Additional Skillsets

• Analytical and problem - solving skills
• Good communication skills, both written and verbal
• Methodical approach to tasks
• Working on monthly MIS and MRM report
• Preparation of SOP and knowledge base articles

Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!