System Administrator

Blackstraw Technologies; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Blackstraw Technologies in Chennai area seeks an IT Support Engineer to install, configure, and maintain desktops, laptops, printers, and peripherals. You will troubleshoot Windows, Linux, and macOS, provide user support via phone, email, remote access, or in person, and manage accounts and access permissions.

Responsibilities include configuring networks, patch management, asset inventory, SLA adherence, and security policy compliance.

Qualifications

• Degree or diploma in Information Technology or related field.
• Experience supporting Windows, macOS, and Linux.
• Experience with server-side technology and networked computing systems.
• Familiarity with ServiceNow, Jira, BMC Remedy, or Zendesk.
• Ability to prioritize workloads and meet deadlines.
• Available for after-hours on-call emergencies.
• Strong problem-solving and communication skills.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot hardware and software across Windows, macOS, and Linux.
• Provide user support via phone, email, remote access, or in person.
• Manage user accounts, passwords, and access permissions.
• Configure network connectivity including LAN, Wi‑Fi, VPN.
• Perform patch management and system updates.
• Maintain IT asset inventory and documentation.
• Escalate complex issues to higher-level support.
• Assist in onboarding/offboarding by configuring IT equipment.
• Follow IT security policies and ensure compliance.
• Ensure timely resolution of tickets per SLAs.
• Document troubleshooting steps and resolutions.

Skills

Windows 10/11

Linux basics

macOS basics

IT support

Remote support

Ticketing systems

Time management

Customer support

On-call availability

Problem-solving

IT security awareness

Education

Relevant degree or diploma in Information systems or information technology

Tools

ServiceNow

Jira

BMC Remedy

Zendesk

Job description

Duties & Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Troubleshoot hardware and software issues on Windows, macOS, and Linux systems.
• Provide technical support to users via phone, email, remote access, or in person.
• Install, upgrade, and configure operating systems and business applications.
• Manage user accounts, passwords, and access permissions in systems.
• Configure and troubleshoot network connectivity, including LAN, Wi-Fi, VPN, and internet issues.
• Install and maintain antivirus software and ensure endpoint security compliance. Set up and support email clients.
• Perform regular system updates, patch management, and preventive maintenance.
• Maintain IT asset inventory and documentation for hardware and software.
• Escalate complex technical issues to higher-level support teams when necessary.
• Perform data backup and recovery when required.
• Ensure timely resolution of support tickets while meeting Service Level Agreements (SLAs).
• Document troubleshooting steps, resolutions, and knowledge base articles.
• Assist in onboarding and offboarding employees by configuring and collecting IT equipment.
• Follow IT security policies and ensure compliance with organizational standards.

Preferred Qualifications:

• Relevant degree or diploma in Information systems or information technology.
• Windows 10/11 and basic Linux/macOS knowledge
• Past experience administering server-side technology and networked computing systems.
• Ticketing systems (ServiceNow, Jira, BMC Remedy, Zendesk)
• Ability to prioritize a wide range of workloads with critical deadlines.
• Availability outside of working hours to resolve emergency issues promptly.
• Excellent critical thinking, time management, and problem-solving skills.
• Patient and professional demeanor, with a can-do attitude.