Executive - Delivery & Support- IT Infrastructure Services

Noventiq; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

Noventiq in Chennai is seeking an on-site IT Helpdesk Associate to provide first-line support for desktops, laptops, printers, and enterprise applications. You will respond to incidents, triage issues, and ensure timely resolution in line with SLAs.

You will document root causes, assist users with account provisioning, and coordinate with L2/L3 teams and vendors. Strong communication, problem-solving, and the ability to work under pressure are essential.

Qualifications

• Basic knowledge of Windows/Linux/Mac OS.
• Understanding of computer hardware, networking, and peripheral devices.
• Familiarity with MS Office / Office 365.
• Strong problem-solving and analytical skills.
• Good verbal and written communication skills.
• Ability to work in shifts and under pressure.
• Customer-focused attitude.

Responsibilities

• Serve as the on-site single point of contact for all technical support activities and issue resolution.
• Provide end-to-end troubleshooting for hardware, software, operating systems, and network-related issues across client environments.
• Manage and resolve incidents and service requests using ticketing systems, ensuring adherence to SLAs.
• Deliver hands-on support for desktops, laptops, printers, enterprise applications, and email systems.
• Administer user account management tasks, including onboarding, password resets, and access provisioning.
• Coordinate with L2/L3 support teams and vendors to elevate and resolve complex technical issues.
• Follow established SOPs and ITIL best practices to ensure consistent and efficient service delivery.
• Maintain detailed documentation of incidents, root causes, and solutions for knowledge base development.

Skills

Windows/Linux/Mac OS

Hardware & Networking

MS Office/Office 365

Problem-solving

Communication skills

Shift work

Customer focus

Job description

Basic knowledge of Windows/Linux/Mac OS

Understanding of computer hardware, networking, and peripheral devices

Familiarity with MS Office / Office 365

Strong Problem-solving And Analytical Skills

Good verbal and written communication skills

Ability to work in shifts and under pressure

Customer-focused attitude

Serve as the on-site single point of contact for all technical support activities and issue resolution

Provide end-to-end troubleshooting for hardware, software, operating systems, and network-related issues across client environments

Manage and resolve incidents and service requests using ticketing systems, ensuring adherence to SLAs

Deliver hands-on support for desktops, laptops, printers, enterprise applications, and email systems

Administer user account management tasks, including onboarding, password resets, and access provisioning

Coordinate with L2/L3 support teams and vendors to elevate and resolve complex technical issues

Follow established SOPs and ITIL best practices to ensure consistent and efficient service delivery

Maintain detailed documentation of incidents, root causes, and solutions for knowledge base development