Executive - Technical Support (IT)

Nexdigm; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A technology solutions provider in Bengaluru is seeking an IT Support specialist to enhance user experience by providing hands-on support for Windows systems and resolving issues related to MS Office applications. The ideal candidate should have strong analytical skills and troubleshooting expertise, ensuring efficient inventory management of IT assets. This role is crucial for maintaining operational continuity and assisting with user onboarding and offboarding.

Qualifications

• Hands on experience with Windows 10/11 OS.
• Troubleshooting issues related to MS Office applications like Outlook, Excel, Word.
• Basic knowledge of Active Directory, Networking, and Servers.

Responsibilities

• Respond quickly to incoming tickets on the ticketing portal.
• Install, configure and upgrade OS and other applications on users' systems.
• Keep inventory of all assets like Desktop, Laptop, Printers, and Software licenses.

Skills

Analytical and problem-solving skills

Good communication skills

Methodical approach to tasks

Job description

Responsibilities

• Quick response to incoming tickets on ticketing portal
• Hands on experience with Windows 10/11 OS
• Install, configure and upgrade OS and other business applications on end users' systems (Desktops/laptops)
• Hands on experience and troubleshooting the issues related to MS Office application like outlook, excel, word etc.
• Assist with onboarding and offboarding of the associates (internal users)
• Keep inventory of all the assets like Desktop, Laptop, Printers, Software licenses etc.
• Basic knowledge of Active Directory, Networking and Servers
• Responsible for queries related to the Printers and basic troubleshooting
• Act as frontline support for internal users if any system goes down

Qualifications

• Analytical and problem - solving skills
• Good communication skills, both written and verbal
• Methodical approach to tasks
• Working on monthly MIS and MRM report
• Preparation of SOP and knowledge base articles

Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!