Executive - Guest Relations

Cushman & Wakefield; Zone 7 Ambattur; On-site; INR 350,000 - 650,000; Full time

Job summary

Cushman & Wakefield in Tamil Nadu is seeking an Executive - Guest Relations to manage front-office interactions and support client communications. The role involves coordinating with facilities management, vendors, and stakeholders to ensure smooth operations and present professional guest experiences.

The candidate should possess strong communication, presentation, and planning skills, with a proactive approach to vendor management and contract renewals. Graduation is required for this role.

Qualifications

• Graduation is required.
• Excellent communication skills, both written and spoken.
• Strong presentation abilities and interpersonal savvy.
• Ability to prioritize, plan and manage multiple tasks.
• Awareness of varied media agendas and vendor dynamics.
• Demonstrates creativity in problem solving and guest engagement.

Responsibilities

• Prepare daily reports and MIS for monthly reviews and QBRs.
• Assist client by collating data and preparing presentations.
• Coordinate with facility management on vendor performance and renewals.
• No visitor management: greet and guide visitors to the office per FM guidelines.
• Review and revise vendor contracts and maintain renewal schedules.
• Liaise with vendors on renewal and evaluation processes.
• Ensure timely submission of MMR and daily/weekly client reports.
• Schedule calendar invites for MMR, QBR and other stakeholder meetings.
• Record minutes of meetings and circulate to relevant parties.

Skills

Communication

Interpersonal skills

Presentation

Planning

Vendor management

Creativity

Education

Graduation

Job description

Job Title

Executive - Guest Relations

Job Description Summary

Job Description

Major Responsibilities:

• Preparation of Daily report, MIS (Monthly Management System, MMR, QBR.
• Assisting client on collating and preparing presentation.
• To discuss and assist facility manager on monthly basis on the vendor performance matrix.
• To take care of visitors to the office premises by receiving and guiding them properly in the manner as set out by FM
• To keep and revise the existing contracts with different vendors.
• To liaise with vendors on contract renewal.
• To compare, Evaluate and recommend vendors.
• Ensure submission of MMR before 7th of every month for the previous month.
• Ensure Daily/weekly reports are submitted to client on time.
• Sending calendar invite to respective stakeholders for MMR, QBR etc.
• Taking the MOM during meeting

Skills Required

• Excellent communication skills both orally and in writing
• Excellent interpersonal skills
• Very good presentation skills
• Ability to priorities and plan effectively
• Awareness of different media agendas
• Should be very creativity.

Qualification

• Graduation

INCO: “Cushman & Wakefield”