Front Office -Guest Relation Executive

Viiking Beverages; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Viiking Beverages in Mumbai is seeking a polished Guest Relations Executive / Front Office Executive for the corporate office. The role will be the first point of contact for visitors, clients, and VIPs, embodying the company's professionalism, warmth, and brand values.

You will manage the front desk, handle calls and emails, coordinate meeting rooms and hospitality arrangements, and assist HR/Admin with onboarding and documents.

Qualifications

• Bachelor's degree in Hospitality Management or Business Administration.
• 1–3 years of front office, guest relations, or corporate hospitality experience.
• Excellent English communication, professional grooming, and a welcoming demeanor.

Responsibilities

• Greet visitors and manage the corporate front desk and sign-in procedures.
• Handle calls, emails, and switchboard routing with accuracy and courtesy.
• Coordinate meeting rooms, catering, and liaise with Facilities for issues.
• Support HR/Admin with onboarding paperwork and related tasks.

Skills

Communication

Interpersonal skills

Multitasking

MS Office

VMS

PBX

Education

Bachelor's Degree in Hospitality Management

Business Administration

Tools

MS Office

Visitor Management Systems (VMS)

PBX switchboard operations

Job description

Job Description: Guest Relations Executive / Front Office Executive (Corporate Office)

Position Summary

We are seeking a polished, articulate, and customer-centric Guest Relations Executive / Front Office Executive to manage our corporate front desk. The ideal candidate will be the first point of contact for all visitors, clients, and VIPs, embodying our companys professionalism, warmth, and brand values.

Key Responsibilities

1. Front Desk & Visitor Management

• Greet all visitors, clients, and employees with a warm, professional demeanor.
• Manage the visitor management system (digital check-in, issuing visitor badges, and logging entries).
• Direct visitors to the appropriate meeting rooms, departments, or personnel, and notify hosts promptly.
• Maintain security protocols by ensuring all guests adhere to sign-in procedures and confidentiality guidelines.

2. Communication & Switchboard Handling

• Manage incoming phone calls, inquiries, and messages, routing them to the correct extensions or departments efficiently.
• Handle general corporate email inquiries and manage the front desk inbox with prompt responses.
• Provide accurate information regarding the company, office locations, and basic operational directions.

3. Meeting Room & Facility Coordination

• Coordinate meeting room bookings, ensure rooms are tidy, fully equipped (AV equipment, stationery), and ready for use.
• Manage hospitality arrangements for meetings (arranging tea, coffee, refreshments, or catering coordination).
• Liaise with the Facilities and Admin teams to report any maintenance issues in the lobby or meeting areas.

4. Administrative & Clerical Support

• Handle incoming and outgoing courier services, mail distribution, and dispatch logs.
• Maintain an inventory of front office supplies (stationery, visitor badges, pantry supplies) and reorder as necessary.
• Assist HR or Admin departments with onboarding paperwork, ID card generation, or basic event coordination when required.

Candidate Requirements

Education & Experience

• Qualification: Bachelors Degree in Hospitality Management, Business Administration, or a related field.
• Experience: 1 to 3 years of experience in front office management, guest relations, or corporate hospitality (luxury hotel background is a strong plus).

Skills & Competencies

• Communication: Exceptional verbal and written English communication skills; additional regional or foreign languages are a plus.
• Interpersonal Skills: Professional grooming, high emotional intelligence, and a pleasant, welcoming disposition.
• Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and familiarity with Visitor Management Systems (VMS) or PBX switchboard operations.
• Multitasking: Ability to remain calm and organized under pressure in a fast-paced corporate environment.

Working Conditions

• Work Type: Full-time, On-site.
• Work Hours: Standard corporate shift timings (Monday to Friday / alternate Saturdays )