Executive - Front Office

Cushman & Wakefield; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Cushman & Wakefield in Pune is seeking an Executive - Front Office to greet visitors, manage front desk, handle calls, and coordinate with security and facilities to ensure smooth daily operations. Experience in corporate offices and IT parks is preferred; 1–3 years in front office, reception, or customer service is desirable.

You will support onboarding, assist in meeting room bookings, maintain records, and uphold high service standards while adhering to confidentiality and hygiene policies.

Qualifications

• Graduate or 12th pass; graduate preferred.
• 1–3 years in front office, reception or customer service.
• Strong communication in English, Hindi and local language; basic computer skills required.

Responsibilities

• Front Desk & Visitor Management: greet visitors and manage entry.
• Handle calls and direct to concerned departments; coordinate with security.
• Support housekeeping, security, and engineering for issue resolution.
• Maintain front office records, registers, and reports.
• Assist in meeting room bookings, guest seating, and administrative arrangements.
• Support onboarding of new employees and manage guest visits.
• Ensure compliance with hygiene and confidentiality policies.

Skills

Front Desk

Visitor Management

Communication

Helpdesk

Admin Support

Client Support

Education

Graduate / 12th Pass

Tools

MS Outlook

Excel

Word

Job description

Job Title

Executive - Front Office

Job Description Summary

Job Description

Key Responsibilities:

• Front Desk & Visitor Management
• Greet and welcome visitors, guests, and clients in a professional and courteous manner
• Manage visitor entries, ID issuance, and access control as per site security protocols
• Coordinate with security for visitor movement and approvals
• Handle incoming and outgoing courier, parcels, and mail
• Communication & Coordination
• Attend and direct incoming calls to the concerned departments
• Maintain communication with internal teams, vendors, and facility staff
• Respond to general inquiries and elevate issues when required
• Helpdesk & Administrative Support
• Log service requests and complaints in the helpdesk system (if applicable)
• Coordinate with housekeeping, security, and engineering teams for issue resolution
• Maintain front office records, registers, and reports
• Assist in meeting room bookings, guest seating, and administrative arrangements
• Client & Employee Support
• Support onboarding of new employees and managing guest visits
• Ensure smooth coordination during client visits, audits, and reviews
• Maintain high service standards and professionalism at all times
• Compliance & Hygiene
• Ensure reception and front office area is well maintained, clean, and presentable
• Adhere to company policies, safety norms, and confidentiality standards
• Educational Qualification
• Graduate / 12th Pass (Graduate preferred)
• Experience
• 1–3 years of experience in a front office, reception, or customer service role
• Experience in corporate offices, IT parks, or facility management setups preferred
• Required Skills & Competencies
• Good communication skills (English, Hindi & local language preferred)
• Pleasant personality with customer‑focused attitude
• Basic computer knowledge (MS Outlook, Excel, Word)
• Ability to multitask and handle work pressure
• Professional appearance and telephone etiquette

INCO: "Cushman & Wakefield"