Executive-Guest Relations

Brigade Group; Bengaluru; On-site; INR 201,000 - 312,000; Full time

Job summary

Brigade Group is seeking a front desk receptionist in Bengaluru to deliver flawless customer service and manage guest interactions. You will greet visitors, handle inquiries, and support event-related activities while maintaining a professional front desk presence.

Candidates should demonstrate excellent communication, listening, organization, and time-management skills, with proficiency in MS Office. Weekend work may be required.

Qualifications

• Excellent communication skills.
• Strong listening skills.
• Superior organizational skills.
• Strong time management skills.
• Adequate capability in Excel, Word and PowerPoint.

Responsibilities

• Guest management and guest engagement activities.
• Address complaints in a courteous manner and build rapport with guests.
• Receive guests, greet them warmly, and answer inquiries, including over the phone.
• Organize events and activities approved by the head office.
• Maintain orderliness at the front desk and keep documents organized.
• Report maintenance issues and malfunctioning appliances to the manager for quick repair.

Skills

Communication

Listening

Organization

Time management

Tools

Excel

Word

PowerPoint

Job description

Ensuring and providing flawless, upscale, professional, and high-class customer service experiences

Analysing customer feedback and providing strategic direction to continuously improve overall rating

Responding to customer needs and anticipating their unstated ones.

Core Responsibilities

• Guest management & guest engagement activities
• Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
• Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Organize events and activities approved by the head office
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
• Report maintenance issues and malfunctioning appliances to the manager for quick repair.

Who are we looking for?

• Excellent communication skills
• Strong listening skills
• Superior organizational skills
• Strong time management skills
• Adequate capability in Excel, word and PPT

Preferred Candidate

Candidate should have experience in GRE/Reception/Front office.

Strong communication and presentation skills are essential, along with the ability to interact professionally with customers and visitors.

Candidate must be comfortable with the work location, and weekend working will be mandatory.