Senior Assistant Manager

Shoppers Stop; Mumbai; On-site; INR 700,000 - 900,000; Full time

Job summary

Shoppers Stop in Mumbai seeks an experienced Facilities & Administration Manager to oversee day-to-day operations across office locations and manage outsourced services, travel arrangements, and vendor relationships.

You will drive cost optimisation, ensure compliance with labour laws, and support events and employee development initiatives while maintaining high service quality.

Qualifications

• Graduate/MBA degree or equivalent.
• Excellent communication and presentation skills.
• Good in Excel and data handling.

Responsibilities

• Manage day-to-day administration and facility operations across office locations.
• Oversee outsourced services including housekeeping, pantry, security, and tea/coffee.
• Oversee guest house management and upkeep to ensure quality standards.
• Handle vendor development, negotiations, and procurement activities.
• Manage courier, travel, stationery, and facility service providers.
• Coordinate Learning & Development programmes and employee events.

Skills

Facility management

Vendor negotiation

Office administration

Excel

Communication skills

Problem solving

Education

Graduate/MBA

Tools

Xerox machines

Job description

• Manage day-to-day administration and facility operations across office locations.
• Ensure smooth functioning of outsourced services including housekeeping, pantry, security, Xerox machines, and tea/coffee dispensers.
• Oversee guest house management and upkeep to ensure quality standards.
• Manage security services and housekeeping vendors, ensuring service excellence and compliance.
• Handle vendor development, negotiations, and procurement activities to secure cost-effective commercial terms.
• Manage courier, travel, stationery, and facility service providers.
• Ensure contractor compliance with statutory requirements, labour laws, and Minimum Wages Act provisions.
• Administer Annual Maintenance Contracts (AMCs) and service agreements for office infrastructure and equipment.
• Manage printing, stationery procurement, inventory, and distribution.
• Coordinate domestic and international travel bookings including flights, hotels, visas, and transportation.
• Monitor office assets, maintain asset records, and coordinate asset maintenance.
• Support planning and execution of employee engagement initiatives, corporate events, town halls, and leadership visits.
• Review and validate administrative expenses, utility bills, and maintenance invoices before processing.
• Ensure timely submission of vendor invoices to the Finance team for payment processing.
• Monitor administration budgets and drive cost optimisation initiatives.
• Ensure adherence to company policies, processes, and compliance requirements.
• Coordinate Learning & Development programmes, training schedules, venue arrangements, and participant logistics.
• Support employee induction, training workshops, and development initiatives.
• Maintain training records, attendance reports, and learning calendars.
• Assist in organising employee engagement activities, celebrations, rewards & recognition events, and other HR-led initiatives.
• Liaise with internal stakeholders and external vendors to ensure seamless event execution.
• Prepare administrative reports, MIS, and documentation related to facilities, vendor management, and training activities.

Top KPI’s (Ideally Measurable) for this role are

• Domestic Travel
• MIS & PO

Qualifications and Education Requirements

Graduate/MBA

Good communication and presentation skills, customer oriented, learning ability, influencing, problem solving skills. Good in Excel.