Executive - Dispatch

Amar Tea; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Amar Tea is seeking a logistics-focused professional in Mumbai who will coordinate dispatch schedules, plan routes, and monitor tracking systems to ensure timely deliveries and high-quality service. You will work with warehouse teams to optimize pickup processes and resolve customer delays with effective communication.

The role emphasizes independent work, strong courier management knowledge, and experience across ecommerce operations and warehouse workflows, in a fast-paced setting in

Qualifications

• 1-6 years of experience in ecommerce operations, dispatch scheduling, logistics operations, transport operations, or warehouse operations.
• Strong understanding of courier management processes and procedures.
• Excellent communication skills for effective customer service interactions.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage dispatch schedules for couriers and logistics operations.
• Coordinate with warehouse team to ensure timely pickup of packages.
• Plan transportation routes based on delivery locations and traffic conditions.
• Monitor vehicle tracking systems to optimize route efficiency.
• Resolve customer complaints related to delayed deliveries.

Skills

Dispatch scheduling

Logistics operations

Courier management

Customer service

Tools

Vehicle tracking systems

Job description

Roles and Responsibilities

• Manage dispatch schedules for couriers and logistics operations.
• Coordinate with warehouse team to ensure timely pickup of packages.
• Plan transportation routes based on delivery locations and traffic conditions.
• Monitor vehicle tracking systems to optimize route efficiency.
• Resolve customer complaints related to delayed deliveries.

Desired Candidate Profile

• 1-6 years of experience in ecommerce operations, dispatch scheduling, logistics operations, transport operations, or warehouse operations.
• Strong understanding of courier management processes and procedures.
• Excellent communication skills for effective customer service interactions.
• Ability to work independently with minimal supervision.