Assistant Manager - Dispatch Support

Msi Services; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Msi Services in Bengaluru, India is seeking a Dispatch Supervisor to oversee daily dispatch operations, monitor driver schedules, and ensure on-time delivery. The role requires leadership to manage a team, coordinate with warehouse and customer service, and maintain performance metrics.

The ideal candidate has 5–7 years in dispatch/logistics with strong knowledge of dispatch software, GPS tracking, and MS Excel, plus excellent communication and problem-solving skills.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field.
• 5–7 years of dispatch/logistics or transportation experience; 1–2 years in supervision.
• Strong knowledge of dispatch software, GPS tracking, and MS Excel.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong leadership and team management abilities.

Responsibilities

• Assist the Dispatch Manager in overseeing daily dispatch operations.
• Monitor driver schedules, route planning, and load assignments for on-time delivery.
• Track shipments and address exceptions or delays.
• Handle escalations from customers, drivers, or internal teams.
• Maintain records of dispatch activities, performance metrics, and compliance.
• Coordinate with warehouse, transportation, and customer service teams.
• Train and mentor dispatch staff on procedures, systems, and best practices.
• Prepare reports on KPIs such as on-time delivery and route efficiency.
• Identify process gaps and propose improvements to boost efficiency.
• Ensure compliance with company policies, safety standards, and regulations.

Skills

Dispatch & route planning

Leadership & team supervision

Customer service & issue resolution

Education

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field

Tools

Dispatch software

GPS tracking systems

MS Excel

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 1. Assist the Dispatch Manager in overseeing daily dispatch operations.
• 2. Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.
• 3. Support in tracking shipments and addressing exceptions or delays.
• 4. Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.
• 5. Maintain accurate records of dispatch activities, performance metrics, and compliance requirements.
• 6. Coordinate with warehouse, transportation, and customer service teams for smooth operations.
• 7. Train and mentor dispatch staff on procedures, systems, and best practices.
• 8. Support in preparing reports on KPIs such as on-time delivery, route efficiency, and customer satisfaction.
• 9. Identify process gaps and recommend improvements to enhance efficiency and service quality.
• 10. Ensure compliance with company policies, safety standards, and transportation regulations.

Desired Candidate Profile

• 1. Bachelors degree in Logistics, Supply Chain, Business Administration, or related field (preferred).
• 2. 5–7 years of experience in dispatch, logistics, or transportation; 1–2 years in a supervisory role preferred.
• 3. Strong knowledge of dispatch software, GPS tracking systems, and MS Excel.
• 4. Excellent communication, problem-solving, and decision-making skills.
• 5. Ability to handle multiple priorities in a fast-paced environment.
• 6. Strong leadership and team management abilities.

Skills Required

• 1. Dispatch & route planning
• 2. Leadership & team supervision
• 3. Customer service & issue resolution