Dispatch Executive

Chemtex Speciality Limited; Kolkata District; On-site; INR 279,000 - 390,600; Full time

Job summary

Chemtex Speciality Limited in Kolkata is seeking a Dispatch Executive responsible for coordinating dispatch operations and managing e-commerce shipment processes. This role demands strong attention to detail and requires familiarity with ZOHO ERP/CRM.

The ideal candidate should possess up to 1 year of logistics and supply chain experience, along with keen coordination and communication skills. Interested applicants residing near the factory location or from Kolkata are encouraged to apply.

Qualifications

• Knowledge of dispatch and logistics operations.
• Familiarity with e-commerce shipment processes.
• Ability to work under pressure and manage timelines.

Responsibilities

• Manage daily e-commerce order dispatch activities.
• Track shipments from dispatch till delivery.
• Assist the production team with preparation and verification of picklists.
• Update dispatch and logistics details in ZOHO ERP/CRM.

Skills

Coordination skills

Attention to detail

Problem-solving abilities

Communication skills

Tools

ZOHO ERP/CRM

Job description

About the Role

The Dispatch Executive will be responsible for coordinating dispatch operations, managing e-commerce shipment processes, tracking deliveries, supporting production activities, and maintaining accurate logistics and factory records in ZOHO. The role requires strong coordination skills, attention to detail, and the ability to ensure timely and smooth dispatch operations.

Key Responsibilities

1. E-commerce Dispatch Coordination

Manage daily e-commerce order dispatch activities.

Coordinate with courier and logistics partners for timely shipment pickups.

Ensure accurate packaging, labeling, and dispatch documentation.

Monitor order processing timelines and ensure SLA adherence.

Handle dispatch-related communication with internal teams and logistics vendors.

2. Shipment Tracking & Coordination

Track shipments from dispatch till delivery.

Coordinate with transporters/courier partners for delivery updates and issue resolution.

Maintain shipment status records and provide timely updates to stakeholders.

Prepare and share dispatch and shipment tracking reports.

3. Production Support (Picklist & Label Management)

Assist the production team with preparation and verification of picklists.

Coordinate label generation and resolve label-related issues.

Ensure correct SKU/product mapping before dispatch.

Support smooth coordination between production and dispatch departments.

Minimize dispatch errors through proper verification processes.

4. ZOHO System Updates (Logistics & Factory)

Update dispatch, shipment, and logistics details in ZOHO ERP/CRM.

Maintain accurate factory and logistics records in the system.

Ensure real-time data entry for dispatch status, inventory movement, and shipment tracking.

Generate reports and maintain documentation through ZOHO.

Coordinate with internal teams to ensure system data accuracy.

Requirements

Knowledge of dispatch and logistics operations.

Familiarity with e-commerce shipment processes.

Working knowledge of ZOHO ERP/CRM or similar software.

Strong coordination and communication skills.

Good analytical and problem-solving abilities.

Attention to detail and documentation accuracy.

Ability to work under pressure and manage timelines.

Preferred Industry

E-commerce / Manufacturing / Logistics / Supply Chain Operations.

Required Candidate Profile

Candidates with up to 1 year of Logistics & Supply Chain experience can apply.

Candidates residing location should be near the factory location or from Kolkata.