Executive Customer Service

SUNTARA COSMETICS PRIVATE LIMITED; Ahmedabad District, Kheda; On-site; INR 350,000 - 490,000; Full time

Job summary

SUNTARA COSMETICS PRIVATE LIMITED in Ahmedabad, Gujarat, India, seeks a diligent Export Order Specialist to coordinate with sales, production, and logistics to ensure on-time, in-full deliveries and correct export documentation.

The role emphasizes end-to-end order processing, ERP system expertise (JD Edwards or SAP), strong MS Excel skills, and a proactive leadership mindset to grow into a team leadership position within a dynamic export environment.

Qualifications

• Strong command of written and spoken English.
• Experience in international exports via sea.
• Experience with ERP systems (JD Edwards Oracle or SAP).
• End-to-end order processing from PO receipt to dispatch and export docs.
• Knowledge of container loading and optimization.
• Familiarity with export procedures from India to multiple countries.
• Strong MS Excel skills.
• Proactive, results-driven approach.
• Ability to grow into a leadership role.

Responsibilities

• Interact with Export Sales Managers to align orders with customer requirements.
• Oversee deliveries from PO to dispatch and final delivery.
• Handle sales order processing and related activities.
• Prepare export documents and coordinate with Logistics for export and local delivery.
• Coordinate with warehouse for smooth operations and error-free dispatches.
• Prioritize orders to ensure OTIF delivery to customers.
• Collaborate with Supply Chain to ensure timely, full delivery of goods.
• Coordinate with Sales and Production to maintain OTIF delivery and follow up on delays.
• Drive process improvements and ERP enhancements to reduce manual work.
• Develop internal processes to resolve customer complaints and strengthen relationships.
• Review POs and shortages to ensure order fulfilment and service delivery.
• Lead daily activities and support CS Manager to achieve targets.
• Take lead roles in cross-functional projects.

Skills

Strong English

Export order processing

MS Excel

ERP: JD Edwards/SAP

Leadership potential

Container loading

Export documentation

Tools

JD Edwards (Oracle)

SAP

Job description

Role & responsibilities:

• Interacting closely with Export Sales Managers regarding orders and customer requirements to ensure the company can satisfy their needs.
• Overseeing deliveries from PO to dispatch until final delivery.
• Handling sales order processing and related activities.
• Preparing export documents and liaising with the Logistics team for export container and local delivery arrangements.
• Coordinating closely with the warehouse to ensure smooth operations and error-free dispatches.
• Prioritizing orders in a calm and methodical manner to ensure OTIF (On Time In Full) delivery to customers.
• Working with the internal Supply Chain team to ensure goods are delivered on time and in full.
• Coordinating extensively with the Sales and Production teams to ensure OTIF delivery and regularly following up on delays.
• Driving improvements in business processes, improving the ERP system, and reducing manual work.
• Developing internal processes to resolve and reduce customer complaints and establishing good relationships with customers.
• Reviewing purchase orders and shortages to ensure order fulfilment and service deliverables meet customer requirements.
• Managing the team to ensure smooth execution of daily activities.
• Supporting the CS Manager in achieving deliverables.
• Taking lead roles in cross-functional projects.

Preferred candidate profile:

• -Strong verbal and written English communication skills.
• -Must have worked in a company involved in international exports via sea.
• -Must have experience working with an ERP system, preferably JD Edwards (Oracle) or SAP.
• - Strong knowledge and experience in end-to-end order processing, from receipt of customer POs to final dispatch and export documentation.
• - Knowledge of container loading and optimization.
• - Knowledge of export procedures and documentation from India to various countries.
• - Strong command of MS Excel.
• - Proactive and results-oriented approach.
• - Ability to grow into a leadership role