Customer Service Support

Polyplex; Sector 10; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Polyplex in India seeks an experienced Customer Service and Order Management professional to oversee sales orders, invoicing, COAs, and shipment coordination for international operations.

The ideal candidate has a commerce-related degree, 5+ years in order management or logistics, ERP experience (SAP/Oracle/Dynamics), advanced Excel skills, and the ability to work with global stakeholders across staggered shifts.

Qualifications

• Experience in sales order processing and invoicing.
• Knowledge of export-import documentation and international shipments.
• ERP experience with SAP, Oracle, or Microsoft Dynamics.
• Advanced Excel skills for reports and reconciliation.
• Strong verbal and written communication with global stakeholders.

Responsibilities

• Process customer sales orders, purchase orders, and order fulfillment within timelines.
• Create invoices, COAs, and other customer documents.
• Maintain container tracking, shipment status, and MIT reports.
• Prepare open order reports and status updates for customers.
• Coordinate with warehouses, logistics providers, and internal teams.

Skills

Customer service

Order management

Supply chain

Logistics coordination

Data analysis

Effective communication

Multitasking

Independent working

Shift flexibility

Attention to detail

Education

Bachelor's Degree in Commerce, Business Administration, Supply Chain, Logistics, or related

Tools

SAP

Oracle

Microsoft Dynamics

Excel

Job description

Role & Responsibilities

• Process customer sales orders, purchase orders, and order fulfillment transactions accurately and within defined timelines.
• Create and distribute invoices, Certificates of Analysis (COAs), and other customer-related documents.
• Maintain and update container tracking, shipment status, and MIT reports.
• Prepare and share customer open order reports and order status updates.
• Coordinate with warehouses, logistics providers, and internal stakeholders to ensure smooth order execution.
• Process consignment inventory consumption reported by customers.
• Reconcile third-party warehouse inventories and records on a periodic basis.
• Handle receipt and processing of inbound containers and inventory transactions.
• Support import and export documentation activities, ensuring compliance with company and customer requirements.
• Monitor order fulfillment activities and proactively elevate discrepancies or issues to the US team.
• Maintain high standards of data accuracy, process compliance, and customer service.
• Support continuous improvement initiatives within customer service and supply chain operations.

Preferred Candidate Profile

• Bachelor's Degree in Commerce, Business Administration, Supply Chain, Logistics, or a related discipline.
• 5+ years of experience in Customer Service, Order Management, Supply Chain, Logistics, Shared Services, or Sales Coordination.
• Hands-on experience in sales order processing, invoicing, dispatch coordination, and customer support operations.
• Good understanding of export-import documentation and international shipment processes.
• Experience working on ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Advanced proficiency in Microsoft Excel, including reports, data analysis, and reconciliation activities.
• Strong verbal and written communication skills with the ability to interact with global stakeholders.
• Detail-oriented with excellent organizational and multitasking abilities.
• Capable of working independently in a fast-paced environment with minimal supervision.
• Comfortable working in a staggered shift (2:00 PM to 12:00 Midnight) supporting international operations.
• Experience in manufacturing, packaging, specialty films, chemicals, industrial products, or supply chain environments will be preferred.