Executive – Collection

Pointo; Barrackpore; On-site; INR 190,000 - 223,000; Full time

Benefits offered by this job

CTC: ₹17,000 – ₹20,000 per month

Paid leave as per company policy

Career growth opportunities

Learning and development programs

Job summary

Pointo in Barrackpore, West Bengal, India, is seeking a collections executive to contact customers to follow up on payments, remind due dates, and negotiate repayment plans, while maintaining positive relationships and hitting daily, weekly, and monthly targets.

The role requires good English, Hindi, and Bengali communication, strong negotiation and conflict resolution skills, and meticulous record-keeping in CRM/Excel; cross‑functional coordination with Sales, Finance, and Operations is

Qualifications

• 1-3 years of experience in Collections or related fields.
• Excellent verbal communication in English, Hindi and Bengali.
• Strong negotiation and conflict resolution skills.
• Ability to work under targets and deadlines.
• Positive attitude and willingness to learn.

Responsibilities

• Call customers to follow up on pending payments.
• Remind customers of payment due dates and resolve payment-related queries.
• Negotiate repayment schedules wherever applicable.
• Ensure timely collection of outstanding payments while maintaining positive customer relationships.
• Maintain accurate records of collection activities, customer interactions, and payment status in CRM/Excel
• Coordinate with the Sales, Finance, and Operations teams regarding customer accounts
• Escalate unresolved or high-risk accounts to the reporting manager
• Achieve daily, weekly, and monthly collection targets
• Ensure compliance with company policies and collection procedures

Skills

English communication

Hindi communication

Bengali communication

Job description

ROLE

• Contact customers through calls to follow up on pending payments
• Remind customers of payment due dates and resolve payment-related queries
• Negotiate repayment schedules wherever applicable
• Ensure timely collection of outstanding payments while maintaining positive customer relationships
• Maintain accurate records of collection activities, customer interactions, and payment status in CRM/Excel
• Coordinate with the Sales, Finance, and Operations teams regarding customer accounts
• Escalate unresolved or high-risk accounts to the reporting manager
• Achieve daily, weekly, and monthly collection targets
• Ensure compliance with company policies and collection procedures

REQUIREMENTS

• 1-3 years of experience in Collections, Recovery, Customer Support, Tele calling, Banking, Finance, or related fields
• Excellent verbal communication in English, Hindi, and Bengali
• Good negotiation and convincing skills
• Strong customer handling and conflict resolution abilities
• Ability to work under targets and deadlines
• Positive attitude, patience, and willingness to learn

BENEFITS

• CTC: ₹17,000 – ₹20,000 per month
• Paid leave as per company policy
• Career growth opportunities
• Learning and development programs